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Financial Support Specialist

2 months ago

Leeds, Leeds, United Kingdom Amplifi Capital Full time
About the Role

We are seeking a highly skilled and compassionate Financial Support Specialist to join our team at Amplifi Capital. As a key member of our customer support team, you will play a vital role in helping our customers navigate financial challenges and achieve financial stability.

Key Responsibilities
  • Customer Support: Provide empathetic and effective support to customers who are experiencing financial difficulties, ensuring that their needs are met and their concerns are addressed.
  • Debt Resolution: Work with customers to identify and implement effective debt resolution strategies, ensuring that they are able to manage their finances and achieve financial stability.
  • Communication: Develop and maintain strong relationships with customers, communicating clearly and effectively to ensure that their needs are met and their concerns are addressed.
  • Problem-Solving: Identify and resolve customer complaints and issues in a timely and effective manner, ensuring that customers are satisfied with the outcome.
  • Team Collaboration: Work closely with other members of the customer support team to ensure that customers receive comprehensive and effective support.
About Us

Amplifi Capital is a fast-growing social FinTech company dedicated to improving the nation's financial health through accessibility, affordability, and community. We are committed to providing innovative financial solutions that meet the needs of our customers and help them achieve financial stability.

Requirements
  • Experience: 2+ years of experience in a customer support or debt resolution role, preferably in the financial services industry.
  • Skills: Excellent communication and problem-solving skills, with the ability to work effectively with customers and colleagues.
  • Knowledge: Sound knowledge of financial regulations and industry standards, with the ability to apply this knowledge in a customer-facing role.
  • Personal Qualities: Empathetic and compassionate, with a strong commitment to customer service and financial inclusion.