Desktop Support Engineer

3 weeks ago

Crawley, West Sussex, United Kingdom Equiniti Full time

Job Summary

Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries.

Our Vision

We are TRUSTED to deliver on our commitments, COMMERCIAL in building long term value, COLLABORATIVE in our approach and we IMPROVE by continually enhancing our skills and services.

Business Function

Group IT, a central function supporting IT across the EQ estate

Role Overview

A team member in the End User Computer team, supporting all devices in the EQ estate for the end users.

Key Responsibilities

  • Responding to and resolving incidents and service requests face-face and remotely.
  • Prioritise, analyse, track, and escalate alerts in line with area protocols
  • Manage incidents and service requests for users
  • Deploy desktop and laptop builds across the Group
  • Work on project roll outs, desk moves and change requests when required
  • Advise 1st line agents, undertake first time fix for agreed tasks (including user access management)
  • Escalate issue and incidents to the EUC Team Leader and ITSM
  • Liaise with 3rd party suppliers for hardware/software issues including call ownership and management
  • Work on desktop and laptop builds across the Group
  • Where resourcing requires, perform the IT service desk role to record and advise, undertake first time fix for agreed tasks (including user access management)
  • Apply ITIL methodology to deliver best practice in all areas
  • Assisting other departments within IT

Requirements

The successful candidate will demonstrate the following experience, skills, and behaviours and able to fulfil the mobility requirements of the role:

  • Proven experience in Microsoft products, Windows OS, Office, Teams, Exchange, Active Directory, SCCM, SCSM, Intune, Mobile devices, Cisco.
  • Understanding of ITIL
  • Confident and capable in both a team environment and working on own initiative
  • Effective communication skills working with both IT and non-IT colleagues
  • Focused on detail but capable of being flexible when competing deadlines/projects
  • Confident and successful when planning and setting priorities for workloads
  • Basic understanding of JAMF and deploying corporate Mac OS images and software packages to Mac laptop and desktop clients
  • An interest or previous experience in a desktop engineer or senior ServiceDesk analyst would be an advantage

Mobility Requirements

Domestic - Occasional travel required within the UK

Overseas - occasional travel required

What We Offer

Employee Benefits

Equiniti Pension Plan; Equiniti matches your pension contributions up to 10%

Long Term Incentive Plan (LTIP)

Gives all EQ Colleagues the opportunity to benefit if the current owners successfully sell the company for a profit.

Health and Wellbeing

Employee Assistance Programme: counselling, legal & wellbeing support for colleagues and their households. Life assurance cover at 4x salary with the ability to purchase enhanced cover.

Employee Discounts

Discounts and cashback at your favourite high street stores through our EQ Wins Platform.

Flexible Benefits

The ability to purchase a wide variety of benefits through our flex plan; gadgets, travel insurance, will writing, holiday trading and more.

Time Off

28 days holiday + bank holidays. 2 volunteer days to get involved with a charity of your choosing.

Recognition and Rewards

Equiniti ICON award vouchers; recognising the individuals going above and beyond to help the business succeed.

Learning and Development

Investment in LinkedIn Learning for all colleagues.

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