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Desktop Support Specialist
2 months ago
We are seeking a highly skilled and motivated Desktop Support Specialist to join our End User Computing (EUC) team at Equiniti. As a key member of our team, you will be responsible for providing exceptional support to our end-users, ensuring their devices are running smoothly and efficiently.
Key Responsibilities- Respond to and resolve incidents and service requests in a timely and professional manner.
- Prioritize, analyze, track, and escalate alerts in line with our area protocols.
- Manage incidents and service requests for users, providing clear and concise communication throughout the process.
- Deploy desktop and laptop builds across the Group, ensuring seamless integration with our IT infrastructure.
- Work on project roll-outs, desk moves, and change requests as required, demonstrating flexibility and adaptability.
- Advise 1st line agents, undertake first-time fixes for agreed tasks, including user access management.
- Escalate issues and incidents to the EUC Team Leader and IT Service Management.
- Liaise with 3rd party suppliers for hardware/software issues, including call ownership and management.
- Apply ITIL methodology to deliver best practice in all areas.
- Proven experience in Microsoft products, Windows OS, Office, Teams, Exchange, Active Directory, SCCM, SCSM, Intune, Mobile devices, and Cisco.
- Understanding of ITIL and its application in a service desk environment.
- Confident and capable in both a team environment and working on own initiative.
- Effective communication skills, working with both IT and non-IT colleagues.
- Focused on detail but capable of being flexible when competing deadlines/projects.
- Confident and successful when planning and setting priorities for workloads.
- Basic understanding of JAMF and deploying corporate Mac OS images and software packages to Mac laptop and desktop clients.
- Save For Your Future - Equiniti Pension Plan; Equiniti matches your pension contributions up to 10%.
- All Employee Long Term Incentive Plan (LTIP) - Gives all EQ Colleagues the opportunity to benefit if the current owners successfully sell the company for a profit.
- Health and Wellbeing - Employee Assistance Programme: counselling, legal & wellbeing support for colleagues and their households. Life assurance cover at 4x salary with the ability to purchase enhanced cover.
- Employee discounts - Discounts and cashback at your favourite high street stores through our EQ Wins Platform.
- Flexible Benefits - The ability to purchase a wide variety of benefits through our flex plan; gadgets, travel insurance, will writing, holiday trading and more.
- Time Off - 28 days holiday + bank holidays. 2 volunteer days to get involved with a charity of your choosing.
- Winning together - Equiniti ICON award vouchers; recognising the individuals going above and beyond to help the business succeed.
- Learning & Development - Investment in LinkedIn Learning for all colleagues.
