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EUC Desktop Support Specialist
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We are seeking a highly skilled EUC Desktop Support Engineer to join our team at Equiniti. As a key member of our End User Computing team, you will be responsible for providing exceptional support to our end-users, ensuring their devices are running smoothly and efficiently.
Key Responsibilities- Respond to and resolve incidents and service requests in a timely and professional manner.
- Prioritize, analyze, track, and escalate alerts in line with area protocols.
- Manage incidents and service requests for users, providing clear communication and updates throughout the process.
- Deploy desktop and laptop builds across the Group, ensuring seamless integration with our IT infrastructure.
- Work on project roll-outs, desk moves, and change requests as required, demonstrating flexibility and adaptability.
- Advise 1st line agents, undertake first-time fixes for agreed tasks, including user access management.
- Escalate issues and incidents to the EUC Team Leader and ITSM, ensuring prompt resolution.
- Liaise with 3rd party suppliers for hardware/software issues, including call ownership and management.
- Apply ITIL methodology to deliver best practice in all areas, ensuring continuous improvement.
- Proven experience in Microsoft products, Windows OS, Office, Teams, Exchange, Active Directory, SCCM, SCSM, Intune, Mobile devices, and Cisco.
- Understanding of ITIL and its application in a service desk environment.
- Confident and capable in both a team environment and working on own initiative.
- Effective communication skills, working with both IT and non-IT colleagues.
- Focused on detail, but capable of being flexible when competing deadlines/projects.
- Confident and successful when planning and setting priorities for workloads.
- Basic understanding of JAMF and deploying corporate Mac OS images and software packages to Mac laptop and desktop clients.
- An interest or previous experience in a desktop engineer or senior ServiceDesk analyst would be an advantage.
- Save For Your Future - Equiniti Pension Plan; Equiniti matches your pension contributions up to 10%.
- All Employee Long Term Incentive Plan (LTIP) - Gives all EQ Colleagues the opportunity to benefit if the current owners successfully sell the company for a profit.
- Health and Wellbeing - Employee Assistance Programme: counselling, legal & wellbeing support for colleagues and their households. Life assurance cover at 4x salary with the ability to purchase enhanced cover.
- Employee discounts - Discounts and cashback at your favourite high street stores through our EQ Wins Platform.
- Flexible Benefits - The ability to purchase a wide variety of benefits through our flex plan; gadgets, travel insurance, will writing, holiday trading and more.
- Time Off - 28 days holiday + bank holidays. 2 volunteer days to get involved with a charity of your choosing.
- Winning together - Equiniti ICON award vouchers; recognising the individuals going above and beyond to help the business succeed.
- Learning & Development - Investment in LinkedIn Learning for all colleagues.
We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Please note any offer of employment is subject to satisfactory pre-employment screening checks. These consist of 5 year activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks.