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Mortgage Operations Coordinator

2 months ago


Cheadle, Staffordshire, United Kingdom Together Full time
{"title": "Mortgage Operations Administrator", "description": "Key Responsibilities

As a Mortgage Operations Administrator at Together, you will play a crucial role in facilitating a smooth and efficient journey for our customers, from application to funding. Your primary focus will be on ensuring that customer documentation is managed effectively, enabling timely and accurate decision-making.

Key responsibilities include:

  • Accurate data entry for new direct cases, ensuring all relevant information is included
  • Preparing case files for Case Managers to enable informed underwriting decisions
  • Managing the case pipeline to meet agreed SLAs and completion deadlines, liaising with customers and intermediaries as needed
  • Reviewing and checking documentation on cases pre-funding to mitigate risk and minimize potential financial losses
  • Developing relationships with our panel of solicitors to enhance their understanding of our internal processes
  • Supporting Case Managers to operate with maximum efficiency by managing inbound and outbound phone calls from customers and brokers
Requirements

To succeed in this role, you will need:

  • Excellent communication skills, with a commitment to minimizing customer effort and maximizing business goals
  • Previous experience in an administration role, preferably in a financial services environment
  • A deep understanding of what constitutes a good customer outcome
  • A high degree of accuracy and attention to detail
  • Excellent planning and organizational skills, enabling cases to be funded in the optimum timeframe
Benefits of Working at Together

We offer a range of benefits to support your well-being and career development:

  • 26 days holiday, increasing with service to 30 days, plus bank holidays
  • Buy and sell holidays
  • Discretionary annual bonus
  • Matched pension contribution
  • Life assurance
  • Critical illness cover
  • Health cash plan
  • Private medical insurance
  • Free access to company holiday homes
  • Travel season ticket loans
  • Ride to work scheme
  • Free local gym access
  • Local bar and restaurant discounts

We value diversity and inclusion, and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. If you need any reasonable adjustments to make your experience with us easier, please let us know and we'll do our best to accommodate your needs.

Please note that all successful applicants will undergo relevant employment reference, financial, and criminal record checks.

", "company": "Together"}