Customer Experience Advisor
2 months ago
About Us
Frasers Group is a leading retail company that is redefining the industry through digital innovation and unique store experiences. We serve our consumers with the world's best sports, premium, and luxury brands globally.
Our Mission
We are building the world's most admired and compelling brand ecosystem. Our mission is to elevate the lives of our customers with access to the world's best brands and experiences.
Our Culture
We are a company that values fearlessness, ownership, and relevance. We believe in thinking without limits, owning our roles, and being relevant to our customers, partners, and the planet.
The Opportunity
We are seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for managing customer contacts through various channels, working independently and as part of a team, and liaising with other departments to ensure a seamless customer experience.
Key Responsibilities:
- Provide exceptional customer service to our customers through all available channels.
- Work with the highest standard of verbal and written communication and utilize an agile and nimble approach to each customer's needs.
- Log, record, and resolve customer contacts and issues in an efficient and professional manner across all functions within Frasers Group.
- Take ownership of customer contacts and complaints and liaise with various departments to reach best resolutions and promote best practice.
- Take action on customer feedback to recover potentially lost customers and/or resolve concerns.
Qualifications
Essential Skills/Experience:
- Excellent written, verbal, and presentation skills.
- Passionate about providing exceptional customer service and creating positive experiences for our valued customers.
- Excellent PC literacy and a working knowledge of Microsoft packages.
- Ability to work well under pressure and multitask.
- Ability to pay close attention to detail and think outside the box.
- Natural ability to work independently within an established team.
- Show respect to others in a positive manner and build strong working relationships.
- Strong team player and role model, capable of gaining trust from your team and peers.
- Enthusiastic, positive, resourceful, and resilient.
Additional Information
We offer a wide range of benefits and perks for our colleagues, including a benefits package, recognition and reward schemes, and opportunities for career development and growth.
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