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Guest Services Representative

3 months ago

London, Greater London, United Kingdom Charlotte Street Hotel Full time

Join Our Team at Charlotte Street Hotel

We are excited to announce an opening for a Front Desk Coordinator at Charlotte Street Hotel, part of a prestigious hotel group. In this role, you will be the welcoming face of our establishment, dedicated to delivering outstanding service and ensuring that every guest has a remarkable experience.

Key Responsibilities:

  • Welcome guests with a friendly demeanor, establishing a warm atmosphere for their visit.
  • Provide exceptional customer service, proactively addressing guest needs and preferences.
  • Maintain a professional appearance that aligns with the high standards of our hotel.
  • Exhibit meticulous attention to detail in all guest interactions and tasks.
  • Collaborate effectively with colleagues to facilitate smooth operations.
  • Respond to guest inquiries and requests in a timely and courteous manner.
  • Assist with the efficient management of check-in and check-out processes.
  • Contribute to enhancing front office efficiency and guest satisfaction.

Qualifications:

  • Proven ability to deliver exceptional service and create memorable guest experiences.
  • Excellent communication skills for engaging with guests and team members.
  • Aptitude for teamwork in a fast-paced environment.
  • Strong attention to detail and ability to manage multiple tasks simultaneously.
  • Adaptability and resourcefulness in handling various guest situations.
  • Familiarity with hotel management systems and technology.
  • Passion for providing outstanding guest experiences.

What We Offer:

  • Competitive hourly compensation.
  • Access to a financial wellbeing application.
  • Health benefits and discounts on various services.
  • Generous discounts at our hotel dining establishments.
  • Referral bonus program and additional perks.
  • Flexible scheduling and continuous training opportunities.

If you are enthusiastic about the hospitality industry and eager to be part of a team committed to excellence, we encourage you to consider this opportunity.