Visitor Centre Ambassador

1 day ago

Aberdeenshire, United Kingdom Brown-Forman Full time
Job Title: Visitor Centre Guide

This is a part-time position on an annual hours contract. As a Visitor Centre Guide, you will be responsible for hosting brand experiences, including tours of the distillery and tastings, delivering information confidently to guests of the homeplace.

Key Responsibilities:
  • Welcome guests to The Glendronach in a friendly and professional manner.
  • Host tours of the production areas and warehousing.
  • Confidently present whisky tastings.
  • Promote the sale of our products to guests, including whisky and branded items.
  • Prepare and serve drinks, including cocktails, coffee, and soft drinks, behind the bar.
  • Ensure compliance with daily checks and requirements.
  • Ensure the Homeplace is kept clean, tidy, and free from hazards at all times.
  • Drive safety initiatives and ensure that safe working conditions exist.
  • Ensure compliance with Brown-Forman Corporation's quality policies, standards, and systems.
  • May be required to represent the brand at events off property.
Requirements:
  • Face-to-face customer service or retail experience.
  • Must be fluent in English.
  • Excellent communication skills.
  • Confidence in dealing with people from all walks of life in a warm and friendly manner.
  • Strong time management and organisational skills.
  • Ability to prioritise tasks in a methodical manner.
  • Ability to work under pressure with minimal supervision.
  • Team player.
  • Keen attention to detail, with a commitment to follow through and follow-up.
  • Willingness to work a rotating schedule to cover a 7-day/week operation.

Brown-Forman Corporation is committed to equality of opportunity in all aspects of employment. It is the policy of Brown-Forman Corporation to provide full and equal employment opportunities to all employees and potential employees without regard to race, colour, religion, national or ethnic origin, veteran status, age, gender, gender identity or expression, sexual orientation, genetic information, physical or mental disability, or any other legally protected status.

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