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ICES Support Administrator

2 months ago


Cheltenham, Gloucestershire, United Kingdom Gloucestershire Health and Care NHS Foundation Trust Full time
Job Overview

Position Summary

As an integral part of our organization, you will deliver essential administrative assistance to the Integrated Community Equipment Service (ICES). The ICES team is crucial in providing clinical guidance and support to Assessors across various regions, while also aiding in the management of community equipment inventory for the benefit of service users.

Key Responsibilities

  • Efficiently manage email communications and respond to inquiries
  • Handle incoming phone calls and route them to the appropriate personnel
  • Document meeting discussions accurately and maintain comprehensive records
  • Collaborate with equipment representatives as necessary for additional insights
  • Perform assigned administrative duties, including correspondence and data management
  • Organize digital document storage and establish dedicated sections in Microsoft Teams for easy access

About Our Organization

We are a distinguished entity with a large workforce distributed across multiple locations, committed to promoting inclusivity, diversity, and trust. Feedback from our personnel through the NHS Staff Survey underscores our dedication to excellence and compassion in patient care.

We take pride in being recognized as a leading employer in the Community, Mental Health, and Learning Disabilities sector, and we continuously work to improve our workplace culture for the well-being of our staff.

Candidate Profile

Essential Qualifications

  • Proficiency in IT applications such as Word, Excel, and MS Teams
  • Valid UK driving license and access to personal transportation
  • Previous experience in administrative positions involving minute-taking and telephone communication
  • Experience in healthcare environments providing valuable insights and skills