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Strategic Account Manager
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Liverpool, Liverpool, United Kingdom Angel Solutions Full timeAbout the RoleWe are seeking a highly skilled Strategic Account Manager to join our team at Angel Solutions. As a key member of our Sales Team, you will play a crucial role in driving our strategic plan and ensuring the success of our Multi-Academy Trust clients.Key ResponsibilitiesManage the day-to-day of the Multi-Academy Trust team, ensuring seamless...
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Strategic Account Manager
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Liverpool, Liverpool, United Kingdom Angel Solutions Full timeAbout the RoleWe are seeking a highly skilled Strategic Account Manager to join our team at Angel Solutions. As a key member of our Sales Team, you will play a crucial role in driving our strategic plan and ensuring the success of our Multi-Academy Trust clients.Key ResponsibilitiesManage the day-to-day of the Multi-Academy Trust team, ensuring seamless...
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Strategic Account Manager
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Liverpool, Liverpool, United Kingdom Angel Solutions Full timeJob Title: Strategic Account ManagerWe are seeking an experienced Strategic Account Manager to join our team at Angel Solutions. As a key member of our sales team, you will be responsible for driving our strategic plan and ensuring the success of our Multi-Academy Trust clients.Key Responsibilities:Manage the day-to-day of the Multi-Academy Trust team,...
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Strategic Account Manager
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Liverpool, Liverpool, United Kingdom Angel Solutions Full timeJob Title: Strategic Account ManagerWe are seeking an experienced Strategic Account Manager to join our team at Angel Solutions. As a key member of our sales team, you will be responsible for driving our strategic plan and ensuring the success of our Multi-Academy Trust clients.Key Responsibilities:Manage the day-to-day of the Multi-Academy Trust team,...
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Strategic Account Manager
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Liverpool, Liverpool, United Kingdom Angel Solutions Full timeJob Title: Strategic Account ManagerWe are seeking a highly skilled and experienced Strategic Account Manager to join our team at Angel Solutions. As a key member of our sales team, you will be responsible for driving our strategic plan and ensuring the success of our Multi-Academy Trust clients.Key Responsibilities:Manage the day-to-day of the Multi-Academy...
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Strategic Account Manager
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Liverpool, Liverpool, United Kingdom Angel Solutions Full timeJob OverviewWe are seeking a highly skilled Strategic Account Manager to join our team at Angel Solutions. As a key member of our sales team, you will be responsible for driving our strategic plan and ensuring the success of our Multi-Academy Trust clients.Your primary focus will be on managing the day-to-day of the Multi-Academy Trust team, collaborating...
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Strategic Account Manager
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Strategic Account Manager
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Liverpool, Liverpool, United Kingdom Angel Solutions Full timeJob OverviewWe are seeking a highly skilled Strategic Account Manager to join our team at Angel Solutions. As a key member of our sales team, you will be responsible for driving our strategic plan and ensuring the success of our Multi-Academy Trust clients.Key ResponsibilitiesManage the day-to-day of the Multi-Academy Trust team, ensuring seamless execution...
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Strategic Account Lead
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Strategic Account Growth Manager
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Strategic Account Manager
2 months ago
We are seeking a highly skilled Strategic Account Manager to join our team at Angel Solutions. As a key member of our Sales Team, you will play a crucial role in driving our strategic plan and ensuring the success of our Multi-Academy Trust clients.
Key Responsibilities- Manage the day-to-day of the Multi-Academy Trust team, ensuring seamless execution of our strategic plan.
- Collaborate closely with MAT school account managers to drive product usage of our school products, fostering strong relationships and delivering exceptional customer experiences.
- Conduct regular meetings and PDPs with team members to help them get the most out of their roles.
- Lead customer "kickoff" calls to set expectations, determine priorities, and discuss implementation plans, ensuring customers achieve their goals.
- Understand customer requirements, facilitate onboarding, deliver product training, promote adoption and retention, and ensure ongoing customer satisfaction.
- Be a trusted advisor for our Multi-Academy Trust customers, maintaining consistent contact and supporting them through their customer journey.
- Manage customer expectations, especially regarding product development, and work with SLT and Trust Executive teams to ensure they are on track with their goals.
- Take a proactive and strategic approach to engage Central Trust teams with our software, ensuring they derive maximum value through advice and guidance.
- Monitor and measure account performance, keeping track of key metrics and KPIs, and leverage real-time data intelligence to proactively intervene in accounts where product usage could be improved.
- Create "At risk" action plans for accounts that require attention, and develop strategic plans and proposals to drive growth and success.
- Utilize our CRM database, ACT, to maintain accurate records of customer conversations, tasks, and opportunity updates, and liaise with key customer stakeholders to successfully renew contracts and negotiate price increases.
- Log product feature requests and represent the customer in product development meetings, gathering testimonials to share with the marketing department.
- Build strong, long-term customer relationships to foster advocacy and generate new business leads, and maximize event attendance for onsite/online events.
- Actively look for opportunities to upsell other products to our Multi-Academy Trusts, and stay up-to-date with news in the education sector that may impact our strategic decisions.
- Initiate and lead change, influencing internal stakeholders to strive for continued improvement in how things are done, and refine processes.
- Become an enthusiastic brand ambassador for Angel Solutions, contributing innovative ideas to the team, and thrive in a collaborative and supportive team environment.
You will also be expected to update and maintain your own Personal Development Plan (PDP) on a quarterly basis, as part of our performance management process. This will allow for regular one-to-one discussions around your development at Angel Solutions.
The PDP will touch on your development, other skills and training required for development within the role, in line with Company Objectives, and development around softer behavioural skills as outlined in our "Angel Way."
About Angel SolutionsWe create pioneering web-based software that serves the education industry, striving to be creative and innovative in everything we do. Our products are designed to save people time and deliver powerful data analysis, and we aim to remain a friendly, close-knit team even as the company continues to grow.
The role of Angel's Sales Team is to raise awareness of our well-respected and sought-after brand, through regular innovation, implementing software and services that have a high impact on workload, learning, and staff development in schools nationwide.
