Patient Care Coordinator

4 weeks ago

Hull, Kingston upon Hull, United Kingdom City Health Care Partnership CIC Full time

Job Overview

Are you seeking a rewarding opportunity within a vibrant, values-driven organization? City Health Care Partnership CIC is on the lookout for a dedicated and enthusiastic Health Advisor to join our Care Coordination Hub.

This role involves working on a rotational schedule, including shifts during weekends and public holidays, with enhanced pay for those hours.

For further details, please reach out.

Key Responsibilities

As a Health Advisor, your primary goal will be to ensure that Patients and Carers achieve optimal outcomes by delivering appropriate care at the right time and place.

You will be responsible for conducting Making Every Contact Count (MECC) assessments for patients and carers. Additionally, you will manage and organize all incoming MECC referrals, ensuring proper bookings into relevant services as necessary.

Your role will involve providing a high-quality, patient-centered experience within the Care Coordination Hub, supporting various functions to ensure exceptional service delivery to patients and carers. You will also offer focused telephone and administrative support to guide patients and carers in accessing the right services or healthcare professionals.

About City Health Care Partnership CIC

At City Health Care Partnership, we are passionate about people, and we know you are too. We understand that high-quality care is delivered by skilled professionals who feel valued and supported, which is why we strive to empower our colleagues to excel.

When you join us, you become part of a community where your voice matters. Our team comprises nearly 2,500 dedicated individuals working collaboratively to provide top-notch healthcare to numerous individuals in our service areas. We offer diverse roles to meet the varied needs of our community, ensuring that every team member has the opportunity to thrive.

As one of the largest social enterprises in the UK, we are at the forefront of independent service delivery. Join us in our mission to make a meaningful impact.

Job Responsibilities

For a comprehensive outline of the responsibilities associated with this role, please refer to the attached job description and person specification.

Person Specification

Experience

Essential

  • Prior experience in an office setting, executing general administrative tasks.

Desirable

  • Familiarity with patient appointment booking systems, particularly SystmOne.

Qualifications

Essential

  • NVQ Level 3 in Business Administration/Customer Services or equivalent experience.
  • Proficiency in word processing to RSA 3 standard or ability to demonstrate equivalent skills.

Knowledge

Essential

  • Comprehensive understanding of various administrative procedures and practices.
  • Proficient in a range of software applications, including Microsoft Word, Excel, Outlook, and EPR systems.

Desirable

  • Knowledge of SystmOne functionalities and other clinical reporting systems.
  • Understanding of clinic and appointment processes.
  • Familiarity with Making Every Contact Count (MECC) principles.

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