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Healthcare Coordinator
2 months ago
Job Overview
Are you seeking a rewarding position within a progressive, values-driven organization? City Health Care Partnership CIC is on the lookout for a dedicated and proactive Health Advisor to join our Care Coordination Hub.
This role requires working on a shift basis, including weekends and bank holidays, with enhanced pay for those shifts.
For further details, please reach out.
Key Responsibilities
The primary function of the Health Advisor is to guarantee that Patients and Carers achieve optimal outcomes by delivering appropriate care at the right time and place.
You will facilitate a Making Every Contact Count (MECC) assessment for each patient or carer. Additionally, you will manage and organize all incoming MECC referrals and ensure proper bookings into relevant services when necessary.
Your role will be to provide a high-quality, patient-centered experience within the Care Coordination Hub, assisting all other departments in ensuring an exceptional patient and carer experience. This includes offering patient-focused telephone and administrative services that guide patients and carers in accessing the right services or healthcare professionals.
About Our Organization
At City Health Care Partnership, we are passionate about people, and we know you are too. We believe that high-quality care is delivered by skilled professionals who are valued, respected, and supported. We strive to provide our colleagues with opportunities to excel.
Join us, and you will be more than just a number. Our staff are our stakeholders, and their insights and opinions are valued at City Health Care Partnership, giving you a genuine voice.
Compassion is central to our mission; we are a team of nearly 2,500 professionals working collaboratively to provide exceptional healthcare to thousands in our communities. Our diverse roles reflect the local diversity, ensuring there are opportunities for everyone. Regardless of your position at City Health Care Partnership, we are committed to supporting your growth.
As the 13th largest social enterprise in the UK, we are leading the way in independent service delivery. Join us on our journey to make a significant impact.
Job Responsibilities
Please refer to the attached job description and person specification for detailed responsibilities associated with this role.
Person Specification
Experience
Essential
- Prior experience in an office setting, performing general administrative tasks.
Desirable
- Familiarity with patient appointment booking systems, such as SystmOne.
Qualifications
Essential
- NVQ Level 3 in Business Administration/Customer Services or equivalent knowledge and experience.
- Proficiency in word processing to RSA 3 standard or equivalent skill level.
Knowledge
Essential
- Comprehensive understanding of various administrative procedures and practices.
- Proficient in a range of software applications, including Microsoft Word, Excel, Outlook, and EPR systems.
Desirable
- Knowledge of SystmOne functionalities and other clinical reporting systems.
- Understanding of clinic and appointment processes.
- Familiarity with Making Every Contact Count (MECC) principles.
