IT Support Apprentice

2 weeks ago

Oxford, Oxfordshire, United Kingdom The Insitute of Telecommunication Professionals (ITP) Full time

Kickstart Your IT Career with a Level 3 Apprenticeship

The Institute of Telecommunication Professionals (ITP) is partnering with a leading technology solutions provider to offer an exciting opportunity for aspiring IT professionals. This Level 3 Information Communication Technician apprenticeship will provide you with hands-on experience and valuable skills in a dynamic and rapidly evolving industry.

About the Company

Our client is a renowned IT company specializing in outsourced IT support, cybersecurity, hardware, and software solutions for businesses across the UK and Europe. They are known for their comprehensive range of services and commitment to delivering exceptional customer experiences.

The Role: Onsite Apprentice IT Engineer

As an Onsite Apprentice IT Engineer, you will be a vital part of the Desktop team, providing technical support to clients onsite and remotely. You will work closely with experienced engineers, gaining valuable insights into various aspects of IT infrastructure and operations.

Key Responsibilities:

  • Act as the first point of contact for incoming support requests via phone, email, and online sessions.
  • Log all support interactions accurately and keep clients informed about the status of their issues.
  • Manage incident and request tickets, ensuring timely resolution within established service level agreements (SLAs).
  • Provide technical assistance to staff members, troubleshooting hardware and software problems.
  • Collaborate with the Helpdesk Management Team to identify areas for improvement and enhance support processes.
  • Communicate effectively with clients, managing their expectations and providing regular updates on ongoing issues.

What We Offer:

This apprenticeship offers a unique opportunity to launch your IT career with a reputable company. You will receive comprehensive training, mentorship, and the chance to earn while you learn. In addition, we offer:

  • Competitive salary.
  • Comprehensive benefits package including private medical cover, discounted gym membership, and quarterly social events.
  • Cycle to Work Scheme and car parking facilities.

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