Customer Service Representative

4 weeks ago

Wrexham, Wrexham, United Kingdom NEC Software Solutions Full time
Job Title: Customer Service Advisor

We are seeking a highly skilled and motivated Customer Service Advisor to join our team at NEC Software Solutions. As a key member of our Discretionary Assistance Fund (DAF) team, you will play a vital role in supporting the delivery of our contract work via online, telephone, and postal applications.

Key Responsibilities:
  • Process emergency payments and individual assistance grant applications
  • Manage and process data in a fast-paced office environment
  • Accurate data recording
  • Liaise with applicants to process information into the DAF solution
  • Undertake eligibility checks with the applicant, seeking information direct from the applicant, utilising additional sources for confirmation
  • To fully understand the legislation and criteria involved in awarding emergency payments and individual assistance grants and process applications accordingly
  • Comply with Processing Services Customer Charter when dealing with all incoming and outbound calls
  • Work as part of the team in achieving targets set by the Service Manager
  • Deal with incoming and outgoing correspondence relating to Local Welfare Provision either by telephone, email, or letter
  • Deal with and respond to enquiries from clients, citizens, and internal colleagues in a positive and professional manner
  • Act as a key deliverer of the DAF contract
Requirements:
  • Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.
  • All offers are subject to satisfactory vetting, financial probity check, references, and occupational health checks.
  • Depending on the nature of the role, a Disclosure Barring Service (DBS) check may also be required.
About Us:

We're NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people, and even test the hearing of newborn babies.

Working with us, you'll be helping our 3,000+ employees push the boundaries of what's possible and support amazing public services.

We work with governments, hospitals, police forces, housing providers, local authorities, and more. We help them pay financial support faster, speed up treatments for patients, and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference.

We'd love your help. And we'll support you all the way.

We pride ourselves in offering an excellent benefits package, including an above-average pension scheme. When you join the team at NEC Software Solutions, you are provided with the following:

  • Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
  • 25 days paid holiday with the option to buy/sell (FTE)
  • 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
  • A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
  • A selection of flexible benefits to suit your individual needs
  • All colleagues get free access to LinkedIn Learning. Over 15,000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like.

NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.

  • Customer Service Representative

    3 weeks ago

    Wrexham, Wrexham, United Kingdom beBee Professionals Full time £25,000 - £35,000

    We are seeking a Customer Service Representative to provide exceptional service and support to our customers. Key responsibilities include engaging with customers, participating in operational workflow, and collaborating with team members to meet and exceed goals.Key Requirements:High school diploma or equivalent.Experience in customer service or retail is...

  • Customer Service Representative

    3 weeks ago

    Wrexham, Wrexham, United Kingdom BluetownOnline Ltd Full time

    Job Title: Customer Service RepresentativeLocation: WrexhamSalary: £23,750 per annumJob Type: Full-time, part-time, evening & weekend shifts availableAbout Us:We're a dynamic company that values our employees and offers a supportive environment where you can thrive.As a Customer Service Representative, you'll be the face of our company, providing...

  • Customer Service Representative

    3 weeks ago

    Wrexham, Wrexham, United Kingdom NECSWS Full time

    Job Title: Customer Service RepresentativeJob Summary: We are seeking a highly skilled Customer Service Representative to join our team at NEC Software Solutions. As a key member of our Discretionary Assistance Fund (DAF) team, you will be responsible for providing exceptional customer service to applicants and stakeholders.Key Responsibilities:Process...

  • Customer Service Representative

    1 month ago

    Wrexham, Wrexham, United Kingdom Recruit4Staff (Wrexham) Ltd. Full time

    Recruit4staff is proud to be representing a leading manufacturing company in their search for a Customer Service Executive to work at their facility. The successful candidate will be offered a competitive salary of £24,683.75 per annum, working Monday to Friday, 9 am to 5:30 pm, with a Saturday rota approximately once every six weeks. This is a permanent...

  • Customer Service Representative

    1 month ago

    Wrexham, Wrexham, United Kingdom Recruit4Staff (Wrexham) Ltd. Full time

    Recruit4staff is proud to be representing a leading manufacturing company in their search for a Customer Service Executive to work at their facility. The successful candidate will be offered a competitive salary of £24,683.75 per annum, working Monday to Friday, 9 am to 5:30 pm, with a Saturday rota approximately once every six weeks. This is a permanent...

  • Customer Service Representative

    4 weeks ago

    Wrexham, Wrexham, United Kingdom beBee Professionals Full time £25,000 - £35,000

    beBee Professionals in Wrexham is seeking Customer Service Representatives to join our team. As a key member of our operational team, you'll be responsible for delivering exceptional customer service and contributing to our success.Key Responsibilities:Engage with customers to provide service and support.Participate in all aspects of our operational...

  • Customer Service Representative

    1 month ago

    Wrexham, Wrexham, United Kingdom Recruit4Staff (Wrexham) Ltd. Full time

    Recruit4staff is proud to be representing a leading manufacturing company in their search for a Customer Service Executive to work at their facility. The successful candidate will be offered a permanent role with a reputable company, with a salary of £24,683.75 per annum. The working hours will be Monday to Friday, 9 am to 5:30 pm, with a Saturday rota...

  • Customer Service Representative

    1 month ago

    Wrexham, Wrexham, United Kingdom Recruit4Staff (Wrexham) Ltd. Full time

    Recruit4staff is proud to be representing a leading manufacturing company in their search for a Customer Service Executive to work at their facility. The successful candidate will be offered a permanent role with a reputable company, with a salary of £24,683.75 per annum. The working hours will be Monday to Friday, 9 am to 5:30 pm, with a Saturday rota...

  • Customer Service Representative

    4 weeks ago

    Wrexham, Wrexham, United Kingdom beBee Professionals Full time £22,000 - £28,000

    We are seeking a highly skilled Customer Service Representative to provide exceptional service to our customers in Wrexham, United Kingdom. As the first point of contact, you will be responsible for handling incoming calls, emails, and chat queries, providing accurate information, and resolving customer issues efficiently.Key Responsibilities:Handle customer...

  • Customer Service Representative

    1 month ago

    Wrexham, Wrexham, United Kingdom Severn Trent Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our customers.Key ResponsibilitiesRespond to customer inquiries and resolve issues in a timely...

  • Customer Service Representative

    1 month ago

    Wrexham, Wrexham, United Kingdom Severn Trent Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our customers.Key ResponsibilitiesRespond to customer inquiries and resolve issues in a timely...

  • Customer Service Representative

    3 weeks ago

    Wrexham, Wrexham, United Kingdom NEC Full time

    Job Title: Customer Service RepresentativeLocation: Wrexham, UKJob Summary:We are seeking a Customer Service Representative to join our team at NEC Software Solutions. As a key member of our team, you will be responsible for providing exceptional customer service to applicants and clients, ensuring that their needs are met in a timely and professional...

  • Customer Service Representative

    3 weeks ago

    Wrexham, Wrexham, United Kingdom NEC Full time

    Job Title: Customer Service RepresentativeJob Summary:We are seeking a highly skilled Customer Service Representative to join our team at NEC Software Solutions. As a key member of our Discretionary Assistance Fund (DAF) team, you will be responsible for providing exceptional customer service to individuals experiencing financial hardship.Key...

  • Customer Service Representative

    3 weeks ago

    Wrexham, Wrexham, United Kingdom beBee Professionals Full time £22,000 - £28,000

    We are seeking a skilled Customer Service Representative to provide exceptional support to our clients at beBee Professionals in the UK. Key responsibilities include:Handling customer inquiries via phone, email, and chat.Providing accurate product and service information.Resolving customer issues efficiently and escalating when necessary.Processing customer...

  • Customer Service Representative

    4 weeks ago

    Wrexham, Wrexham, United Kingdom Recruit4staff Full time

    Customer Service Executive OpportunityRecruit4staff is proud to represent a leading manufacturing company in their search for a skilled Customer Service Executive to join their team at their facility on the Wrexham Industrial Estate.For the successful candidate, the company offers:Competitive salary of £24,683.75 per annumMonday to Friday working hours with...

  • Customer Service Representative

    4 weeks ago

    Wrexham, Wrexham, United Kingdom Recruit4staff Full time

    Customer Service Executive OpportunityRecruit4staff is proud to represent a leading manufacturing company in their search for a skilled Customer Service Executive to join their team at their facility on the Wrexham Industrial Estate.For the successful candidate, the company offers:Competitive salary of £24,683.75 per annumMonday to Friday working hours with...

  • Customer Service Representative

    3 weeks ago

    Wrexham, Wrexham, United Kingdom Recruit4staff Full time

    Recruit4staff is proud to be representing a leading manufacturing company in their search for a Customer Service Executive to work at their facility.For the successful candidate, the client is offering:£24,683.75 per annumMonday - Friday - 9 am - 5:30 pm (Saturday Rota Approx 1 in 6 weeks once trained)Permanent role with a reputable companyTraining and...

  • Customer Service Representative

    4 weeks ago

    Wrexham, Wrexham, United Kingdom Recruit4staff Full time

    Customer Service Executive OpportunityRecruit4staff is proud to be representing a leading manufacturing company in their search for a Customer Service Executive to work at their facility on the Wrexham Industrial Estate.Key Responsibilities:Handle incoming calls and ensure Key Performance Indicators (KPIs) are met.Proactively manage accounts to ensure...

  • Customer Service Representative

    3 weeks ago

    Wrexham, Wrexham, United Kingdom beBee Professionals Full time £20,000 - £25,000

    We are looking for a Customer Service Representative to provide outstanding customer service and support the store's operations in Wrexham, United Kingdom.Key Responsibilities:Assist customers with product selection and provide product knowledge and advice.Operate the cash register and handle transactions efficiently.Maintain the store's visual presentation...

  • Customer Service Representative

    4 weeks ago

    Wrexham, Wrexham, United Kingdom Recruit4staff Full time

    {"title": "Customer Service Executive", "description": "Join Our Team as a Customer Service ExecutiveRecruit4staff is proud to be representing a leading manufacturing company in their search for a Customer Service Executive to work at their facility on the Wrexham Industrial Estate.The successful candidate will be offered:\u00a242,683.75 per annumMonday -...