Service Delivery Manager
2 weeks ago
Our client, a leading specialist workshop, is seeking an experienced Service Delivery Manager to oversee the service department and drive business growth. The ideal candidate will have a strong background in service management, leadership, and customer service.
Key Responsibilities:
- Plan and implement improvements to service department operations
- Manage and motivate a team of service staff
- Handle customer complaints and feedback
- Monitor and control costs
- Ensure high-quality service delivery
- Train and coach staff to improve performance
- Assist with workshop job allocation and workflow management
Requirements:
- Previous experience as a Service Manager in a similar industry
- Strong leadership and communication skills
- Front-of-house experience and excellent customer service skills
- IT literacy and ability to use software applications
- Ability to monitor and control costs
- Understanding of quality control processes
- Ability to train and coach staff
- Full UK driving license
Working Hours:
Monday to Friday, 8:00 am to 5:30 pm, no Saturdays.
Salary:
£40,000 + depending on experience.
This is an excellent opportunity for a motivated and organized individual to join a dynamic team and contribute to the success of the business.
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