Service Delivery Manager

2 weeks ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Ingenia Resourcing & Recruitment Ltd Full time

Our client, a leading specialist workshop, is seeking an experienced Service Delivery Manager to oversee the service department and drive business growth. The ideal candidate will have a strong background in service management, leadership, and customer service.


Key Responsibilities:
  • Plan and implement improvements to service department operations
  • Manage and motivate a team of service staff
  • Handle customer complaints and feedback
  • Monitor and control costs
  • Ensure high-quality service delivery
  • Train and coach staff to improve performance
  • Assist with workshop job allocation and workflow management

Requirements:
  • Previous experience as a Service Manager in a similar industry
  • Strong leadership and communication skills
  • Front-of-house experience and excellent customer service skills
  • IT literacy and ability to use software applications
  • Ability to monitor and control costs
  • Understanding of quality control processes
  • Ability to train and coach staff
  • Full UK driving license

Working Hours:
Monday to Friday, 8:00 am to 5:30 pm, no Saturdays.

Salary:
£40,000 + depending on experience.

This is an excellent opportunity for a motivated and organized individual to join a dynamic team and contribute to the success of the business.

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