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Visitor Experience Coordinator

2 months ago

Coatbridge, North Lanarkshire, United Kingdom North Lanarkshire Council Full time

About the Role

We are seeking a highly motivated and enthusiastic Visitor Services Assistant to join our team at North Lanarkshire Council. As a Visitor Services Assistant, you will play a key role in ensuring that our museums and collections are welcoming and accessible to all visitors.

Key Responsibilities

  • Provide excellent customer service to visitors, responding to their queries and concerns in a professional and courteous manner.
  • Assist with the delivery of guided tours, tram driving, and other activities that enhance the visitor experience.
  • Support the retail team in the sale of merchandise and the management of the sweet shop.
  • Contribute to the development and implementation of family activities and events that engage and educate visitors.
  • Assist with cleaning and maintenance tasks to ensure the museum is presented in a clean and tidy manner.
  • Provide information about the museum exhibits and local area to visitors.
  • Lock and alarm buildings as required.
  • Contribute to the overall smooth running of the museum, including tasks such as data entry and administrative support.

Requirements

  • Excellent communication and interpersonal skills, with the ability to work effectively with a range of audiences.
  • Previous experience of working in a customer-facing role, preferably in a museum or cultural setting.
  • Ability to work flexibly and as part of a team.
  • Self-motivated and proactive approach to work.
  • Ability to work in a fast-paced environment and adapt to changing circumstances.

What We Offer

  • A competitive salary and benefits package.
  • Opportunities for professional development and career progression.
  • A supportive and collaborative team environment.
  • The chance to work in a unique and dynamic cultural institution.