Nighttime Front Desk Associate

1 month ago


Manchester, United Kingdom urbanbubble Full time
Job Title: Front of House Night Concierge

We are seeking a highly skilled and professional Front of House Night Concierge to join our team at North & West Tower, The Residences in Manchester. As the face of our brand new development, you will be responsible for delivering exceptional service to residents and visitors, showcasing a genuine care for the property.

Key Responsibilities:
  • Act as the primary point of contact for residents and visitors, providing assistance and support as needed.
  • Ensure the highest level of cleanliness and maintenance throughout the night, adhering to company standards.
  • Proactively address any maintenance and problems identified, taking initiative to resolve issues promptly.
  • Manage parcel delivery and collection, ensuring secure storage and timely distribution.
  • Provide utility meter readings and coordinate access for services, such as utility companies and refuse collection.
  • Conduct building patrols, CCTV monitoring, and safety checks to ensure the security and well-being of residents and visitors.
  • Handle general enquiries, including queries, complaints, and maintenance requests, providing clear and concise information and support.
Requirements:
  • Previous experience in a Front Desk or Concierge role, with a strong understanding of customer service principles.
  • Excellent communication and interpersonal skills, with the ability to work independently and as part of a team.
  • Attention to detail and ability to multitask, with a focus on delivering exceptional service and maintaining high standards.
  • Proficiency in Microsoft Office packages, including Word, Excel, and Outlook, as well as other systems such as databases or booking systems.
About urbanbubble:

urbanbubble is an equal opportunity employer, committed to creating a diverse and inclusive work environment. We value innovative thinking, hard work, and a passion for delivering exceptional service. If you are a motivated and professional individual who is passionate about providing outstanding customer service, we encourage you to apply for this exciting opportunity.



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