Resort Operations Manager
21 hours ago
We are seeking a highly experienced General Manager to lead our Skegness resort team. As a key member of our leadership team, you will be responsible for driving operational excellence and delivering exceptional guest experiences.
Reporting to the Resort Director, you will work closely with Heads of Departments to promote high operational standards, exceed guest expectations, and drive great NPS scores and rebooks.
You will have direct responsibility for Heads of Departments and their teams across various resort departments, including Retail Bars, Retail Shops, Quick Services Restaurants, Entertainments & Leisure, Restaurants, Buffets, Health & Safety, and Resort Safety.
As a Senior Leader, you will be a role model for our culture, ensuring that teams across the resort live our values and are engaged with our business objectives through effective objective setting, coaching, and PDPs.
Working with your team, you will have a continuous focus on our objectives, creating robust action plans to achieve EBITDA targets, improve NPS, reduce problem scores, improve retention, and reduce labour turnover, while remaining effective in our payroll budgets.
As a Senior Leader on resort, you should always have an eye for continuous improvement, ensuring that we are always doing whatever we can to improve our operation and the experience we can offer to our guests.
About YouWe are looking for an individual with substantial experience in a similar level operational role. This would be a perfect opportunity for an existing General Manager looking for a new challenge or for a Head of Department/Area Manager with broad experience in the hospitality/leisure industry looking for their next step.
Our resorts are large operations, with around 1,000 team members and around 10,000 guests at any one time, so experience in large-scale operations is essential.
You should have strong leadership experience with the ability to influence your direct leadership team and their wider teams to make sure that we are all working in the same way and to the same objectives, always with our guests at the forefront of our decisions.
You should have solid experience in strategic planning, budgets, payroll, and NPS, as these are regular focus points for our leadership teams on resort.
You will also have strong experience in compliance and process management. This role will be incredibly broad and varied, so you should enjoy getting stuck in, being hands-on, and seeking support from specialists within your team to build your knowledge and support decision-making where necessary.
As with all roles at Butlins, whilst your experience is of interest to us, your mindset, approach, and desire to make a difference to our team and guests is of equal interest.
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Resort Operations Manager
4 days ago
Skegness, Lincolnshire, United Kingdom Butlins Full timeAbout the RoleWe are seeking a highly experienced General Manager to lead our Skegness Resort team. As a key member of our leadership team, you will be responsible for driving operational excellence and delivering exceptional guest experiences.Reporting to the Resort Director, you will work closely with Heads of Departments to promote high operational...
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Resort Operations Manager
4 days ago
Skegness, Lincolnshire, United Kingdom Butlins Full timeAbout the RoleWe are seeking a highly experienced General Manager to lead our Skegness Resort team. As a key member of our leadership team, you will be responsible for driving operational excellence and delivering exceptional guest experiences.Reporting to the Resort Director, you will work closely with Heads of Departments to promote high operational...
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Resort Operations Manager
2 weeks ago
Skegness, Lincolnshire, United Kingdom Butlins Full timeAbout the RoleWe are seeking a highly experienced and skilled Resort General Manager to join our team. This is a fantastic opportunity for someone with a proven track record in managing large-scale, guest-focused operations.As a Resort General Manager, you will be responsible for leading a team of Heads of Departments and their teams across various resort...
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Resort Operations Manager
2 weeks ago
Skegness, Lincolnshire, United Kingdom Butlins Full timeAbout the RoleWe are seeking a highly experienced and skilled Resort General Manager to join our team. This is a fantastic opportunity for someone with a proven track record in managing large-scale, guest-focused operations.As a Resort General Manager, you will be responsible for leading a team of Heads of Departments and their teams across various resort...
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Resort Operations Manager
2 weeks ago
Skegness, Lincolnshire, United Kingdom Butlins Full timeAbout the RoleWe are seeking a seasoned Resort Operations Manager to join our team at Butlins. This is an exciting opportunity for an experienced leader to take on a challenging role that requires strategic planning, leadership, and operational expertise.Key ResponsibilitiesLead a large-scale resort operation with a focus on delivering exceptional guest...
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Resort Operations Manager
2 weeks ago
Skegness, Lincolnshire, United Kingdom Butlins Full timeAbout the RoleWe are seeking a seasoned Resort Operations Manager to join our team at Butlins. This is an exciting opportunity for an experienced leader to take on a challenging role that requires strategic planning, leadership, and operational expertise.Key ResponsibilitiesLead a large-scale resort operation with a focus on delivering exceptional guest...
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Resort Operations Manager
2 weeks ago
Skegness, Lincolnshire, United Kingdom Butlins Full timeAbout the RoleWe are seeking a highly experienced General Manager to lead our Skegness Resort team. As a key member of our leadership team, you will be responsible for driving operational excellence and delivering exceptional guest experiences.Key ResponsibilitiesLead and develop a high-performing team of department heads and their teams across the...
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Resort Operations Manager
2 weeks ago
Skegness, Lincolnshire, United Kingdom Butlins Full timeAbout the RoleWe are seeking a highly experienced General Manager to lead our Skegness Resort team. As a key member of our leadership team, you will be responsible for driving operational excellence and delivering exceptional guest experiences.Key ResponsibilitiesLead and develop a high-performing team of department heads and their teams across the...
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Resort Operations Manager
4 weeks ago
Skegness, Lincolnshire, United Kingdom Butlins Full timeAbout the RoleWe are seeking a highly experienced and driven General Manager to join our team at Butlins. This is an exceptional opportunity for an individual with a proven track record in managing large-scale, guest-focused operations.As a key member of our leadership team, you will work closely with Heads of Departments across the resort to promote the...
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Resort Operations Manager
5 days ago
Skegness, Lincolnshire, United Kingdom Butlins Full timeAbout the RoleWe are seeking a highly experienced General Manager to lead our Skegness Resort team. As a key member of our leadership team, you will be responsible for driving operational excellence, exceeding guest expectations, and achieving business objectives.As a Senior Leader, you will have direct responsibility for Heads of Departments and their teams...
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Resort Operations Manager
5 days ago
Skegness, Lincolnshire, United Kingdom Butlins Full timeAbout the RoleWe are seeking a highly experienced General Manager to lead our Skegness Resort team. As a key member of our leadership team, you will be responsible for driving operational excellence, exceeding guest expectations, and achieving business objectives.As a Senior Leader, you will have direct responsibility for Heads of Departments and their teams...
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Resort Operations Director
7 days ago
Skegness, Lincolnshire, United Kingdom Butlins Full timeAbout the RoleWe are seeking a highly experienced General Manager to lead our Skegness Resort. As a key member of our leadership team, you will be responsible for driving operational excellence, exceeding guest expectations, and achieving business objectives.Reporting to the Resort Director, you will work closely with Heads of Departments to promote high...
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Resort Operations Director
7 days ago
Skegness, Lincolnshire, United Kingdom Butlins Full timeAbout the RoleWe are seeking a highly experienced General Manager to lead our Skegness Resort. As a key member of our leadership team, you will be responsible for driving operational excellence, exceeding guest expectations, and achieving business objectives.Reporting to the Resort Director, you will work closely with Heads of Departments to promote high...
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Resort Operations Director
5 days ago
Skegness, Lincolnshire, United Kingdom Butlin's Full timeResort Operations DirectorYou will have direct responsibility for Heads of Departments and their teams across our Retail Bars, Retail Shops, Quick Services Restaurants, Entertainments & Leisure, Restaurants, Buffets, Health & Safety and Resort Safety departments.Key Responsibilities:Lead and manage a team of department heads to achieve business...
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Resort Operations Director
5 days ago
Skegness, Lincolnshire, United Kingdom Butlin's Full timeResort Operations DirectorYou will have direct responsibility for Heads of Departments and their teams across our Retail Bars, Retail Shops, Quick Services Restaurants, Entertainments & Leisure, Restaurants, Buffets, Health & Safety and Resort Safety departments.Key Responsibilities:Lead and manage a team of department heads to achieve business...
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Resort Operations Director
22 hours ago
Skegness, Lincolnshire, United Kingdom Butlin's Full timeResort Operations DirectorYou will have direct responsibility for Heads of Departments and their teams across our Retail Bars, Retail Shops, Quick Services Restaurants, Entertainments & Leisure, Restaurants, Buffets, Health & Safety and Resort Safety departments.Key Responsibilities:Lead and manage Heads of Departments and their teamsEnsure effective...
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Resort Operations Director
20 hours ago
Skegness, Lincolnshire, United Kingdom Butlin's Full timeResort Operations DirectorYou will have direct responsibility for Heads of Departments and their teams across our Retail Bars, Retail Shops, Quick Services Restaurants, Entertainments & Leisure, Restaurants, Buffets, Health & Safety and Resort Safety departments.Key Responsibilities:Lead and manage Heads of Departments and their teamsEnsure effective...
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Executive Director of Resort Operations
2 weeks ago
Skegness, Lincolnshire, United Kingdom Butlin's Full timeResort Operations Leadership RoleYou will have direct responsibility for Heads of Departments and their teams across our Retail Bars, Retail Shops, Quick Services Restaurants, Entertainments & Leisure, Restaurants, Buffets, Health & Safety and Resort Safety departments. With this, you will be a role model for our culture, ensuring that teams across the...
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Executive Director of Resort Operations
2 weeks ago
Skegness, Lincolnshire, United Kingdom Butlin's Full timeResort Operations Leadership RoleYou will have direct responsibility for Heads of Departments and their teams across our Retail Bars, Retail Shops, Quick Services Restaurants, Entertainments & Leisure, Restaurants, Buffets, Health & Safety and Resort Safety departments. With this, you will be a role model for our culture, ensuring that teams across the...
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Resort Operations Associate
1 month ago
Skegness, Lincolnshire, United Kingdom Butlins Full timePosition OverviewAt Butlin's, we embrace the spirit of 'Getting Stuck In', and we are on the lookout for enthusiastic Resort Operations Associates who thrive in a dynamic environment. Rather than being confined to a single department, you will have the opportunity to collaborate across various teams to enhance our guests' experiences during their...
