Global Content and Community Specialist

2 weeks ago

Manchester, United Kingdom British Council Full time

About the Role

The British Council is seeking a highly skilled Community and Content Manager to join our team in Alumni UK. As a key member of our Cultural Engagement department, you will play a pivotal role in managing the online community of international UK alumni.

Key Responsibilities

  • Manage the day-to-day operations of the British Council's Alumni UK online platform, working closely with external providers to ensure smooth functionality and timely issue resolution.
  • Be the primary point of contact for alumni inquiries, providing timely and effective support for technical access issues, reporting of inappropriate content, and safeguarding matters.
  • Develop and implement strategies to build a vibrant online community of international UK alumni, fostering engagement and collaboration among members.
  • Work closely with colleagues across the British Council global network to promote events and collect content from other programs, ensuring adequate administrators for the alumni platform and providing sufficient training.

Continuous Improvement and Development

  • Collaborate with the Programme Development Manager to scope out future developments for the alumni platform, including the procurement of a fit-for-purpose collaboration platform.
  • Project manage the introduction of new features and functionality, working with technical providers and communicating changes to platform users.
  • Explore innovative ways to engage international UK alumni online, testing and implementing initiatives with the alumni network on an ongoing basis.
  • Develop and lead a community of practice for alumni platform administrators, serving as their primary point of contact for queries.

Content Management

  • Work closely with the marketing manager to coordinate messaging across the alumni platform, direct marketing, and social media.
  • Develop and edit content for the alumni platform, ensuring consistency and professionalism.
  • Develop a content plan for the alumni platform, working with content producers to deliver high-quality content.

Reporting and Analytics

  • Be responsible for regular reporting on the alumni platform, utilizing integrated reporting functionality and other available analytics.
  • Have full visibility and knowledge of alumni analytics, providing insights for weekly progress team meetings.

Equality, Diversity, and Inclusion

  • Contribute to an inclusive and anti-racist organizational culture, being aware of personal biases and taking action to mitigate them.
  • Ensure the alumni platform is accessible to audiences and provides accommodations when required.

Requirements

  • Experience in managing and developing online communities.
  • Experience in creating online content for digital audiences and understanding what makes engaging content.
  • Experience in managing suppliers and demonstrated knowledge of project management.

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