Operations Supervisor

3 weeks ago


Redruth, Cornwall, United Kingdom Western Power Distribution Full time

About Us

We are Western Power Distribution, responsible for the electricity distribution networks across the Midlands, South West, and South Wales. Our dedicated teams ensure the delivery of essential energy services to millions of customers, enhancing the quality of life for communities.

With a workforce exceeding 29,000 globally, we are committed to fostering an inclusive environment that values the diverse backgrounds and perspectives of our employees. Our mission is to lead the transition towards a sustainable energy future, focusing on innovative solutions that address climate change and promote renewable energy sources.

Job Overview

As part of our ongoing development initiatives, we are expanding our team by introducing new Operations Supervisors. These positions are vital in enhancing operational efficiency and ensuring that our service standards meet the expectations of our extensive customer base.

The introduction of these roles represents a significant commitment to our operational excellence, providing essential support to our management teams and optimizing our service delivery.

Key Responsibilities

  • Upholding compliance with Health and Safety standards
  • Effectively organizing work schedules
  • Collaborating with various departments to balance workloads
  • Promoting team efficiency and managing individual performance
  • Maintaining a comprehensive work schedule for the team
  • Ensuring team members receive necessary training and certifications for a safe working environment
  • Addressing customer inquiries and concerns promptly and professionally

Ideal Candidate

The successful candidate will possess strong communication skills and a proven history of team management, serving as a reliable point of contact for both team members and external stakeholders.

  • A solid understanding of Health and Safety regulations, as well as relevant industry standards
  • Highly organized with excellent problem-solving abilities and foresight
  • Strong interpersonal skills to foster positive relationships with customers
  • Capability to effectively monitor and enhance team performance
  • Familiarity with technical roles or a willingness to quickly gain knowledge in this area
  • A qualification in NRSWA or a basic understanding of its regulations is advantageous, though training will be provided.

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