Customer Experience Advisor
2 weeks ago
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Advisor. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their queries and issues in a timely and professional manner.
Key Responsibilities- Provide exceptional customer service through multiple communication channels, including phone, email, and chat.
- Resolve customer complaints and issues in a timely and professional manner.
- Work collaboratively with the wider team to ensure fair customer outcomes are met.
- Develop and maintain a thorough understanding of our products and services to provide accurate and helpful information to customers.
We offer a competitive salary and benefits package, including a generous annual bonus scheme, flexible hybrid working, and a comprehensive wellbeing package. We are committed to providing a supportive and inclusive work environment that allows our employees to thrive and grow in their careers.
Requirements- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Strong problem-solving skills and ability to think critically.
- Ability to work collaboratively as part of a team.
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Leeds, Leeds, United Kingdom Novuna Full timeAbout the RoleWe are seeking a highly skilled and customer-focused individual to join our award-winning Customer Service team as a Customer Experience Advisor. As a key member of our team, you will be responsible for delivering exceptional customer experiences through multiple communication channels, including phone and email.Key ResponsibilitiesActively...
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Leeds, Leeds, United Kingdom Novuna Full timeAbout the RoleWe are seeking a highly skilled and customer-focused individual to join our award-winning Customer Service team as a Customer Experience Advisor. As a key member of our team, you will be responsible for delivering exceptional customer experiences through multiple communication channels, including phone and email.Key ResponsibilitiesActively...