Customer Relations Officer

3 weeks ago


Heanor, Derbyshire, United Kingdom Valeo Foods Full time
Job Overview

In the role of a Customer Support Coordinator at Valeo Foods, you will be integral to the operations of our Customer Service Division. Your responsibilities will encompass vital administrative functions, ensuring that customer accounts are managed with precision and care. This position will require you to handle various tasks, from overseeing product databases to managing customer orders, while also serving as the primary contact for data management and reporting for our sales team.

Key Responsibilities:

  • Database Oversight: Regularly update and maintain the product database for our sales team, ensuring all customer specifications are accurately documented.
  • Order Management: Facilitate the efficient processing of customer orders from initiation to completion, including order receipt, inventory checks, and invoicing.
  • Customer Engagement: Address customer inquiries, resolve discrepancies, and ensure customer satisfaction through prompt and effective communication.
  • Data Reporting: Consistently update sales forecasts in our systems, monitor inventory levels for all branded products, and prepare essential documentation for client meetings.
  • Collaboration: Coordinate closely with third-party logistics providers, transporters, and internal departments to ensure smooth operations and delivery processes.

Qualifications:

  • Detail-Oriented: Exceptional accuracy in data management and reporting.
  • Technologically Proficient: Strong skills in Excel, Word, and PowerPoint; familiarity with SAP/IFS systems is advantageous.
  • Effective Communicator: Ability to cultivate strong relationships with customers and internal teams, emphasizing clear and timely communication.
  • Organizational Skills: Outstanding multitasking abilities, capable of handling multiple priorities in a dynamic environment.
  • Interest in Food: A genuine passion for the food industry and a commitment to upholding the quality standards that Valeo Foods represents.

What We Offer:

  • Career Advancement Opportunities
  • Pension Scheme Contributions
  • Life Insurance Benefits
  • Cycling to Work Program
  • Employee Discount Programs
  • And much more

At Valeo Foods, we are dedicated to more than just producing high-quality food products; we are committed to fostering a culture that values teamwork and employee satisfaction. By joining our team, you will not only be taking on a role but also becoming part of a community that strives to bring joy to consumers across the region. We provide a nurturing work environment, opportunities for professional development, and the fulfillment of working for a company that truly appreciates its workforce.



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