Senior Customer Support Consultant
3 weeks ago
Join our team as a Senior Customer Support Consultant
The primary responsibility of this role is to assist UK clients who are experiencing financial challenges due to various circumstances, including changes in their personal situations or contractual issues.
Our mission is to facilitate responsible financial management, ensuring equitable and sustainable solutions for our clients.
In this position, you will engage with clients to assess their financial conditions and make informed decisions that prioritize their well-being while minimizing potential losses for the organization.
Key Responsibilities:
- Oversee a portfolio of cases while ensuring adherence to regulatory standards, internal policies, and procedures.
- Facilitate discussions with essential stakeholders to identify suitable strategies that address clients' requirements.
This role is ideal for individuals with exceptional customer service abilities and a strong capacity for empathy towards clients facing payment challenges.
About Blue Arrow:
Blue Arrow is committed to being a Disability Confident Employer, focused on providing outstanding employment opportunities for skilled individuals.
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