Lead Customer Support Specialist

4 weeks ago


Belfast, United Kingdom Blue Arrow - Coventry Full time
Position Overview

We are seeking a Senior Contact Centre Consultant to enhance our customer support operations. This role is pivotal in assisting clients facing financial challenges and repayment issues.

Key Responsibilities
  • Manage and support UK customers experiencing financial difficulties.
  • Provide expert guidance and solutions to clients regarding their repayment options.
  • Collaborate with team members to ensure high-quality service delivery.
  • Maintain accurate records of customer interactions and transactions.
Work Environment

This position is based in an office setting, promoting a collaborative and supportive atmosphere. The working hours are structured to provide a work-life balance.

Qualifications

The ideal candidate will possess strong communication skills, empathy, and a commitment to helping customers navigate their financial situations effectively.



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