Customer Service Representative

1 day ago

Dundee, Dundee City, United Kingdom Adecco Full time

About the Role:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Adecco. As a key member of our customer engagement centre, you will be responsible for delivering exceptional customer service and support to our valued clients.

Key Responsibilities:

  • Provide outstanding service to customers over the phone, handling their queries, concerns, and feedback with empathy and professionalism.
  • Assist customers with order queries, delivery updates, product information, and more, ensuring their needs are met and exceeded.
  • Resolve customer complaints and issues promptly, striving to turn any negative experience into a positive one.
  • Utilise our state-of-the-art systems and tools to efficiently process customer requests and maintain accurate records.
  • Collaborate with fellow team members and other departments to provide seamless customer support and satisfaction.
  • Follow our Business Code of Conduct and always act with integrity and due diligence.

Requirements:

  • A genuine passion for delivering exceptional customer service that leaves a lasting impression.
  • Excellent communication skills and a friendly, approachable demeanour over the phone.
  • Basic IT skills, with the ability to learn new systems and utilise Microsoft office.
  • Ability to handle multiple tasks and prioritise effectively in a busy call centre environment.
  • Problem-solving skills with a proactive attitude to resolve customer issues promptly and efficiently.
  • Flexibility to work various shifts, including weekends and evenings.

What We Offer:

  • A competitive pay rate of £12.10, with enhanced rates for evening and overtime work.
  • A full-time contract with 35 hours per week, including weekend working.
  • A dynamic and supportive work environment with opportunities for growth and development.

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