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Customer Service Representative

2 months ago

Dundee, Dundee City, United Kingdom Adecco Full time

Job Summary:

Adecco is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer engagement centre, you will be responsible for delivering exceptional service to our clients, resolving customer complaints, and providing support to our internal teams.

Key Responsibilities:

  • Customer Service: Provide outstanding service to our customers, handling their queries, concerns, and feedback with empathy and professionalism.
  • Order Management: Assist customers with order queries, delivery updates, and product information, ensuring their needs are met and exceeded.
  • Issue Resolution: Resolve customer complaints and issues promptly, striving to turn any negative experience into a positive one.
  • System Utilization: Utilize our state-of-the-art systems and tools to efficiently process customer requests and maintain accurate records.
  • Team Collaboration: Collaborate with fellow team members and other departments to provide seamless customer support and satisfaction.
  • Business Conduct: Follow our Business Code of Conduct and always act with integrity and due diligence.

Requirements:

  • Customer Focus: A genuine passion for delivering exceptional customer service that leaves a lasting impression.
  • Communication Skills: Excellent communication skills and a friendly, approachable demeanor over the phone.
  • Technical Skills: Basic IT skills, with the ability to learn new systems and utilize Microsoft office.
  • Problem-Solving: Ability to handle multiple tasks and prioritize effectively in a busy call centre environment.
  • Flexibility: Flexibility to work various shifts, including weekends and evenings.