Customer Service Representative

4 weeks ago


Dundee, Dundee City, United Kingdom Adecco Full time
Customer Service Representative Opportunity

We are seeking highly motivated and fluent Czech and/or Slovak speakers to join our excellent customer service team.

As a Customer Service Representative, you will be responsible for providing outstanding service to our Czech and/or Slovak speaking customers over the phone, email, and live chat. You will handle their queries, concerns, and feedback with empathy and professionalism.

Key Responsibilities:

  • Provide exceptional customer service and support to customers in Czech and/or Slovak.
  • Assist customers with order queries, delivery updates, product information, and more.
  • Resolve customer complaints and issues promptly and efficiently.
  • Collaborate with fellow team members and other departments to provide seamless customer support and satisfaction.

Requirements:

  • Excellent written and spoken Czech and/or Slovak language skills.
  • A genuine passion for delivering exceptional customer service.
  • Excellent communication skills and a friendly, approachable demeanor over the phone.
  • Basic IT skills, with the ability to learn new systems and utilize Microsoft office.
  • Ability to handle multiple tasks and prioritize effectively in a busy call centre environment.
  • Problem-solving skills with a proactive attitude to resolve customer issues promptly and efficiently.

What We Offer:

  • Join a company that values diversity, inclusivity, and work-life balance.
  • Benefit from comprehensive training and ongoing support to excel in your role.
  • Enjoy excellent career progression opportunities.
  • Receive competitive pay and exciting benefits.
  • Be part of a positive and vibrant work culture, where your contributions are recognized and celebrated.

About Adecco:

Adecco is an employment consultancy that puts expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more.

How to Apply:

Submit your application today to take the first step towards an exciting career opportunity.



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