Customer Service Representative
6 days ago
Job Summary
We are seeking a highly skilled and experienced Customer Service Representative to join our team at FMG Repair Services. As a Customer Service Representative, you will be the face of our Bodyshop, responsible for providing exceptional customer service and ensuring complete customer satisfaction.
Key Responsibilities
- Prepare job cards and files, maintaining an efficient and effective system for associated paperwork
- Provide vehicle progress reports and arrange courtesy cars
- Collect payment and manage customer interactions
- Liaise between customers, the Bodyshop, and third-party providers to ensure seamless service delivery
Requirements
- Excellent customer-facing experience with strong administration and IT skills
- Full UK manual driving license
- Ability to work in a fast-paced environment and prioritize tasks effectively
What We Offer
- Fantastic basic salary
- Uncapped monthly bonus schemes and guaranteed average bonus
- Additional days' leave to celebrate your birthday
- Free life assurance
- Exclusive employee vehicle-leasing schemes
- Pension and save-as-you-earn share scheme
- Benefits App with retailer discounts and cashback deals
- Well-being services, including 24/7 GP service, mental health support, and physiotherapy
- Wagestream for financial wellbeing
About FMG Repair Services
We are part of ZIGUP, a leading provider of integrated mobility solutions. We offer a dynamic and exciting work environment with opportunities for growth and development. Our Bodyshops are fast-paced and customer-focused, with a strong emphasis on teamwork and collaboration.
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