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Customer Service Representative

2 months ago

Dundee, Dundee City, United Kingdom FMG Repair Services Full time

Job Summary

We are seeking a highly skilled and experienced Customer Service Representative to join our team at FMG Repair Services. As a Customer Service Representative, you will be the face of our Bodyshop, responsible for providing exceptional customer service and ensuring complete customer satisfaction.

Key Responsibilities

  • Prepare job cards and files, maintaining an efficient and effective system for associated paperwork
  • Provide vehicle progress reports and arrange courtesy cars
  • Collect payment and manage customer interactions
  • Liaise between customers, the Bodyshop, and third-party providers to ensure seamless service delivery

Requirements

  • Excellent customer-facing experience with strong administration and IT skills
  • Full UK manual driving license
  • Ability to work in a fast-paced environment and prioritize tasks effectively

What We Offer

  • Fantastic basic salary
  • Uncapped monthly bonus schemes and guaranteed average bonus
  • Additional days' leave to celebrate your birthday
  • Free life assurance
  • Exclusive employee vehicle-leasing schemes
  • Pension and save-as-you-earn share scheme
  • Benefits App with retailer discounts and cashback deals
  • Well-being services, including 24/7 GP service, mental health support, and physiotherapy
  • Wagestream for financial wellbeing

About FMG Repair Services

We are part of ZIGUP, a leading provider of integrated mobility solutions. We offer a dynamic and exciting work environment with opportunities for growth and development. Our Bodyshops are fast-paced and customer-focused, with a strong emphasis on teamwork and collaboration.