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Customer Support Coordinator

2 months ago

Hatfield, Hertfordshire, United Kingdom Smart 10 ltd Full time
Job Title: Customer Support Administrator

Company Overview:

Smart 10 Ltd is a leading construction company that values its employees and fosters personal and professional growth. Our modern, open-plan offices provide a positive team environment where you can thrive.

Job Summary:

We are seeking a customer-focused individual with project coordination experience to join our team. As a Customer Support Administrator, you will play a key role in managing materials, arranging deliveries, and providing project recommendations. If you are detail-oriented and proactive, this is an excellent opportunity for you.

Key Responsibilities:

  • Deliver exceptional customer service and act as a brand representative.
  • Manage incoming and outgoing calls, including project follow-ups.
  • Oversee the entire order process, from handling inquiries to coordinating deliveries.
  • Provide support to customers, sales team, and team leaders in daily operations.
  • Scale floor plans, coordinate design requests, and offer product recommendations.
  • Interact with suppliers to manage orders, pricing, and stock availability.
  • Handle administrative tasks like processing payments, invoicing, and resolving queries.
  • Maintain multiple email inboxes and compile weekly operational KPI reports.

What We Offer:

  • 23 days annual leave + bank holidays
  • Christmas closure
  • Workplace pension
  • Parking on-site
  • Modern offices

How to Apply:

Please visit our website or contact Smart10 Recruitment Group to apply for this exciting opportunity.