Sales and Customer Service Representative

7 days ago


Aston, United Kingdom Scantec Recruitment Full time
About the Role

Scantec Recruitment is seeking a highly skilled Sales and Customer Service Executive to join our team. As a Sales and Customer Service Executive, you will play a crucial role in supporting the sales office function and managing sales orders for both UK trade and wholesale customers.

Key Responsibilities
  • Ensure the smooth delivery of products and monitor UK wholesaler & direct to trade payments.
  • Support the sales office to function more effectively by providing a dedicated administrative resource.
  • Deal with customer enquiries and resolve any issues in a timely and professional manner.
  • Enter orders onto the NAV / CRM system.
  • Focus on supporting UK wholesale and trade customer base.
  • Provide national accounts administrative support, including presentations and day-to-day activity.
  • Conduct telesales, including upselling and cold calling new potential business.
Requirements
  • Experience in telesales within a manufacturing environment.
  • Good IT skills, including Office 365, Power Point, and NAV.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships.
  • Organized with good planning skills, a self-starter, and problem solver/solution provider for customer/consumer enquiries.


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