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Customer Service Representative

2 months ago

Aston Upthorpe, United Kingdom Adecco Full time
About the Role

We are seeking a highly skilled Customer Service Coordinator to join our dynamic team at Adecco. As a key member of our organization, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities
  • Serve as the primary point of contact for customers, addressing inquiries and resolving issues in a timely and effective manner.
  • Collaborate with various departments to ensure seamless resolution of customer concerns.
  • Maintain a comprehensive understanding of our client's products and services to provide accurate information and recommendations to customers.
  • Assist in managing customer accounts, including processing orders, updating personal details, and resolving billing inquiries.
  • Proactively identify opportunities to improve the customer experience and make recommendations to the management team.
  • Collaborate with cross-functional teams to develop and implement customer service strategies and initiatives.
  • Maintain accurate and up-to-date customer records in the CRM system.
Requirements
  • Previous experience in a customer service role, preferably in a fast-paced environment.
  • Excellent verbal and written communication skills.
  • Strong problem-solving and decision-making abilities.
  • Exceptional organizational skills and attention to detail.
  • Proficiency in using CRM systems and MS Office applications.
  • Ability to work independently and collaboratively as part of a team.
About Adecco

Adecco is a leading provider of recruitment and workforce solutions. We are committed to delivering exceptional customer service and supporting our clients in achieving their goals.