Technical Customer Service Representative

2 days ago


Willenhall, Walsall, United Kingdom Involve Recruitment Full time
Job Title: Technical Customer Service

We are seeking a highly skilled Technical Customer Service professional to join our team at Involve Recruitment. As a Technical Customer Service representative, you will be responsible for providing exceptional customer support and technical expertise to our clients in the lock manufacturing industry.

Key Responsibilities:
  • Provide technical and customer support to clients via phone, email, and live chat
  • Manage technical queries and concerns, working closely with the Technical Support Manager
  • Develop and maintain product knowledge to handle technical queries and provide solutions
  • Collaborate with internal teams, including internal comms, trade, and order entry teams
  • Answer phone calls and handle customer inquiries in a professional and timely manner
Requirements:
  • Minimum 2 years of experience in a technical role
  • Previous experience in a technical customer service role, preferably in manufacturing or engineering
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
What We Offer:
  • Competitive salary of £27,000
  • Pension plan
  • 25 days' holiday plus bank holidays
  • Career opportunities for growth and development


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