Technical Customer Service Representative

21 hours ago


Willenhall, Walsall, United Kingdom Involve Recruitment Full time
Technical Customer Service Position

Involve Recruitment (Midlands) Ltd is working with a leading Lock Manufacturer to fill a Technical Customer Service role on a permanent basis.

Job Summary

We are seeking a skilled and experienced Technical Customer Service professional to provide technical and customer support to our clients. The successful candidate will be responsible for managing technical queries, supporting the Technical Support Manager, and providing live chat support.

Key Responsibilities
  • Provide technical and customer support to clients, including advice on products and technical support.
  • Manage technical queries and support the Technical Support Manager.
  • Provide live chat support to clients.
  • Manage system concerns and work alongside internal teams.
  • Answer phone calls to handle customer queries.
Requirements

We are looking for someone with previous experience in a technical role, with a minimum of 2 years' experience. If you have previous technical customer service experience within manufacturing or engineering, we encourage you to apply.

We offer a competitive salary of £27,000, a pension plan, 25 days' holiday plus bank holidays, and career opportunities.



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