Customer Service Associate

3 weeks ago


West Drayton, Greater London, United Kingdom SSP Group Full time

About the Position

As a Customer Service Associate at SSP Group

Compensation: £13.15 per hour
An additional £1.20 per hour for shifts between 12am and 6am

We offer both part-time (20 hrs) and full-time (37.5 hrs) opportunities.
Shift details:
- shifts commence at 4:45am
- shifts conclude at 1am

Applicants must be at least 18 years old to fulfill certain responsibilities and may be required to handle and serve alcoholic beverages.

If you have a passion for culinary experiences and travel, you are in the right place. We are the global leaders in food travel, offering a delightful selection for everyone. Whether you are traveling by air, rail, or just passing through, we provide the finest food and beverage options.

We collaborate with over 500 brands, including our own creations like Upper Crust, Millie's Cookies, Café Local, and Beer House, as well as renowned franchises such as M&S, Starbucks, Burger King, The Breakfast Club, and BrewDog.

Explore a career with SSP Group, where quality and excellence converge.
Join us in maintaining the standards of one of the UK's most cherished brands and contribute to the success of SSP. As a member of our team, you will play a crucial role in delivering outstanding customer experiences.

WHY JOIN SSP Group as a Customer Service Associate?

At SSP, we offer more than just jobs; we provide vibrant career opportunities with numerous benefits:

Employee Discounts: Enjoy discounts of up to 50% on various SSP brands and franchises across the UK. Flexible Scheduling: We promote work-life balance to accommodate diverse lifestyles. Complimentary Meal Continuous Development: Access award-winning training, apprenticeships, and development programs to enhance your skills and advance your career, including the Duty Manager Development Programme. Health and Wellbeing Support: Retail Trust, flexible working arrangements, and comprehensive family-friendly leave. Culture: We value diversity and inclusion at SSP and have various networks to support you, including LGBTQ+, Women's Network, Neurodiversity, and Disability. Activities: Participate in Barista Competitions, Millie's Cookies Ice-off Challenge, and Superstars Recognition. Financial Support: Pension Plans, Life Assurance, Share Incentives Scheme, Cycle to Work Scheme, competitive pay rates, and more. Annual Leave Purchase Scheme (ALPS): Opportunities to purchase additional annual leave may be available.

AS A CUSTOMER SERVICE ASSOCIATE YOU'LL:

Interact with customers and deliver an exceptional customer experience. Maintain a clean, safe, and welcoming environment. Collaborate with team members to ensure smooth and efficient operations. Embody the SSP values in your daily work.

SSP is proud to be an equal opportunity employer, committed to recruiting and retaining talented individuals from diverse backgrounds, skills, and perspectives.


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