Duty Manager

7 days ago


Aberdeen, Aberdeen City, United Kingdom North Full time

About the Role

We are seeking a highly motivated and experienced Duty Manager to join our team at North. As a Duty Manager, you will be responsible for ensuring that our guests have an exceptional experience from start to finish.

Key Responsibilities

  • Ensure that our guest journey is seamless and enjoyable, from arrival to departure.
  • Be the point of contact for our guests, handling check-ins, food and beverage orders, and resolving any issues that may arise.
  • Work closely with our management team to ensure that all maintenance issues are reported and resolved promptly.
  • Lead shifts and ensure that all team members are fully briefed and prepared for the shift ahead.
  • Maintain a high level of product knowledge of our food and beverage offerings and ensure that team members are following our brand guidelines at all times.

Requirements

  • Minimum of 2 years' experience in a supervisory or management role in the hospitality or leisure sector.
  • Energetic and infectious personality to provide exceptional customer service.
  • Creative and passionate with a can-do attitude.
  • Flexible with shifts and able to commute to the venue.

What We Offer

As a Duty Manager at North, you will have the opportunity to develop your skills and knowledge in a fast-paced and dynamic environment. You will receive:

  • 28 days' holiday per year.
  • Free access to our facilities and services.
  • 25% discount on food and beverage.
  • Opportunities for career development and progression.
  • Access to our team wellbeing app to support mental health awareness and wellbeing.
  • Cycle2Work scheme partnered with Halfords.
  • Refer a friend scheme.
  • Access to a portion of your pay early through our partnership with Wagestream.

About Us

North is a leading provider of entertainment and leisure experiences. We pride ourselves on our commitment to excellence and our passion for delivering exceptional customer service. We are a dynamic and fast-paced company that is always looking for talented individuals to join our team.


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