Senior Operational Support Manager

4 days ago

Bath, Bath and North East Somerset, United Kingdom Ministry of Justice Full time
Job Description

Job Title: Senior Operational Support Manager - Bath and North Somerset PDU

Job Summary:

This role will be based in the Ministry of Justice's National Probation Service (NPS) Local Delivery Unit (LDU) with office locations in Bath, North Somerset, or Bristol by agreement. The individual will be expected to travel to all locations as required.

Key Responsibilities:

  • Provide strategic support to the Head of Operational Function and deploy to various roles as directed.
  • Support the Head of LDU Cluster in management and leadership within the NPS Local Delivery Unit.
  • Represent the Head of LDU Cluster with external agencies, stakeholders, and staff as appropriate.
  • Adhere to all policies regarding sensitive and confidential information handled in this position.
  • Participate in out-of-hours on-call rota as required.

Operational Support:

  • Operational lead on caseload segmentation issues such as Child Sexual Exploitation, Guns and Gangs, Integrated Offender Management, etc.
  • Support the Head of Cluster within relevant Probation Instruction criteria and rules such as Recall, High Risk of Serious Harm Case Transfers, etc.
  • Provide support to the Head of Cluster within relevant Probation Instruction criteria and rules such as grievance, discipline, capability, complaints, etc.

Leadership and Development:

  • Responsible for the professional development of cluster staff.
  • Responsible for developing and deploying the Cluster Training Needs Analysis.
  • Ensure effective cluster employee recruitment and induction.

Representation and Partnerships:

  • Act as cluster lead for performance and quality.
  • Act as cluster lead for audits and inspections.
  • Represent the NPS in local strategic partnerships and ensure appropriate representation within wider partnership frameworks in line with statutory responsibilities and operational policy.

Decision-Making and Advice:

  • In the absence of the Head of LDU Cluster, make decisions and provide advice on the management of offenders where senior management authorization or involvement is necessary.

Complaints and Resolution:

  • Operational support to the Head of cluster in the management of complaints within the cluster and direct involvement in complaint resolution where necessary.

Projects and Portfolios:

  • Under the guidance of the Head of LDU Cluster, take the lead on specific divisional or cluster projects/portfolios including Equality and Diversity, Reward and Recognition, etc.

Health and Safety:

  • Operational support to the Head of cluster in cluster compliance with Health and Safety legislation.

Estates and Maintenance:

  • Senior Management responsibility for estates, buildings, and maintenance activities within the cluster.

Safeguarding:

  • Demonstrate pro-social modelling skills by consistently reinforcing pro-social behavior and attitudes and challenging anti-social behavior and attitudes.
  • Carry out safeguarding children and safeguarding adult duties in accordance with the NPS statutory responsibilities and agency policies.

Values and Aims:

  • Work within the aims and values of the NPS and HMPPS.

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