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Senior IT Support Specialist
2 months ago
We are seeking a highly skilled Senior IT Support Specialist to join our team at People Source Consulting. As a key member of our technology recruitment team, you will be responsible for providing expert technical support and guidance to our clients and candidates.
Key Responsibilities:- Provide senior-level technical support and advice to internal stakeholders and clients
- Manage the delivery of IT services and support, including the support and provision of computers, laptops, software, user administration, meeting room equipment, and infrastructure
- Provide technical support of applications and services, manage escalated incidents, and ensure successful outcomes in line with business needs
- Support other members of the team with technical queries, lead on projects and major issues, and direct others to undertake tasks
- Develop and implement technical solutions to improve the efficiency and effectiveness of our services
- Practical experience in a second-line support environment, supporting Windows Operating Systems in a live environment
- Experience of leadership and staff development in a technical/support team environment, including directing others to undertake tasks
- Expert technical experience with Active Directory and Group Policy
- Expert technical experience with MECM/SCCM or similar Systems Management Tools
- Experience with Citrix Virtual Apps and Desktops or other Virtual Desktop Technologies
- Experience in supporting Office365, OneDrive, Teams, and Modern Web Browsers in a live environment
- Expert experience in supporting hardware, fault diagnosis, and configuration
- Knowledge of VPNs
- Expert experience in software packaging for deployment (MSI, EXE, MSIX, App-V, PSADT)
- Experience in PowerShell scripting
- Experience in using and administering Virtual Machines (Hyper-V, VMWare, etc)
- Experience in supporting Audio Visual equipment, including Video Conferencing and Surface Hubs
- Experience in managing major projects, including software rollouts and hardware refreshes
- ITIL Foundation Certificate in IT Service Management
- Experience within Microsoft Azure and Amazon AWS
