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Cluster Meeting
2 months ago
About the Role
We are seeking a highly motivated and organized individual to join our team as a Cluster Meeting & Events Sales Coordinator at Leonardo Royal Hotel London St. Paul's. As a key member of our sales team, you will be responsible for managing all aspects of the Meeting & Events department, maximizing profitability, and ensuring exceptional guest satisfaction.
Key Responsibilities
- Manage all meeting and event inquiries, including responding to requests, updating sales and catering teams, and producing reports to measure progress and opportunities.
- Ensure accurate and timely distribution of function sheets to relevant departments, paying close attention to content and detail.
- Process daily conference billing, investigate queries, and ensure all brochure requests and information are sent to clients.
- Maintain C&B files, attend weekly revenue and operations meetings, and identify new sales leads.
- Deal with complaints in a friendly and efficient manner, ensuring guest satisfaction at all times.
- Take the lead on site inspections, familiarize yourself with sister hotels for cross-selling opportunities, and communicate hotel services to guests.
- Participate in training and personal exercises to improve standards and performance, work in accordance with Standard Operating Procedures, and maintain high standards of self-presentation.
What We Offer
- A dynamic and rapidly expanding company with opportunities for practical training, development, and progression.
- A varied and interesting work environment with flexible working hours, allowing for a work-life balance.
- The chance to work with friendly people in a great culture with employee satisfaction at 83.3% (2016 result).
- A smart uniform, meals on duty, and monthly engagement activities.
- Annual Charity Event Day, numerous training courses, and Leo Points for claiming gifts.
- 28 days holiday entitlement, increasing with service to a maximum of 33 days, and sensible benefits including a Pension Scheme, Life assurance, wellbeing support, and wedding leave.
