Customer Service Representative

6 days ago

Adlington Cheshire East, United Kingdom Uniphar Medtech UK Full time
Job Description

**Job Title:** Customer Service Representative - Medical Devices

**Job Summary:** We are seeking a highly skilled and experienced Customer Service Representative to join our team at Uniphar Medtech UK. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients in the medical device industry.

Key Responsibilities:

  • Meet and exceed customer expectations by providing timely and professional support via phone, email, and other communication channels.
  • Process and manage sales orders, stock transfer orders, and customer inquiries in a timely and accurate manner.
  • Provide customer quotations and respond to customer queries in a professional and knowledgeable manner.
  • Support the sales team in managing key customer accounts and providing sales reports and price listings as required.
  • Actively contribute to a fast-paced and positive team environment by sharing knowledge, expertise, and best practices.
  • Execute core business processes effectively and efficiently, while contributing to continuous improvement initiatives and leveraging the use of KPIs.
  • Ensure excellent quality service is delivered by responding to customer inquiries and resolving issues in a timely and professional manner.
  • Perform additional duties as assigned by management to support business projects and initiatives.

Requirements:

  • 2-3 years of experience in a customer service role, preferably in the healthcare industry.
  • Previous experience working in a medical device/pharmaceutical regulatory environment is an advantage.
  • Exceptional ability to meet and exceed customer expectations.
  • Deliver measurable results, make and meet commitments.
  • Proven track record of achieving and exceeding set KPIs and targets.
  • Attention to detail, ensuring work is executed accurately and completely.
  • Demonstrates energy, real initiative, and ability to work independently.
  • Strong interpersonal skills with a collaborative and team approach.
  • Professional and effective communicator, written and oral. Strong telephone skills.
  • Excellent organization and planning skills.
  • Comfortable with ambiguity and flexible to adapt within a change environment.
  • Demonstrate resourcefulness to deliver a high-quality service.
  • Strong administrative and IT/computing skills.
  • Previous experience of working with Navision or Microsoft Business Central is an advantage.
  • Microsoft Excel knowledge is essential.

About Uniphar Medtech UK:

Uniphar Medtech UK is a leading medical device distributor, representing global leading medical device manufacturers across a multitude of specialties. We train, educate, and support our customers through dedicated clinical specialists across sales & technical service, clinical IT, clinical applications, training and education, and customer service.

We are more than a distributor; we are a total solutions provider. Each of our businesses competes under their individual brand identity and respective specialties. Uniphar Medtech UK is the umbrella structure for all our businesses and incorporates our centralized support functions across quality and compliance, logistics, warehousing, operational excellence, marketing, HR, finance & IT.

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