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Healthcare Customer Support Agent

2 months ago

Adlington Cheshire East, United Kingdom Uniphar Medtech UK Full time

Job Title: Customer Service Specialist

Company: Uniphar Medtech

About the Company: Uniphar Medtech is the medical device division of the Uniphar Group, representing top-tier medical device manufacturers globally. The organization delivers comprehensive solutions to clients through dedicated clinical professionals and offers a variety of services including Sales, Technical Assistance, Training, and Education.

Job Overview:

Located in Manchester, the Customer Service Specialist will be instrumental in enhancing customer care processes for brands within the healthcare sector. The role encompasses surpassing customer expectations, managing inquiries and orders, assisting sales teams, and fostering a high-performance team culture.

Key Responsibilities:

  • Deliver exceptional service and exceed customer expectations
  • Efficiently manage customer inquiries and order processing
  • Assist sales teams with account management tasks
  • Generate sales reports and pricing documentation
  • Contribute to initiatives aimed at continuous improvement
  • Acquire extensive product knowledge
  • Ensure quality service and prompt communication
  • Effectively multitask and follow up on workload
  • Engage in additional project responsibilities as needed

Qualifications:

  • 2-3 years of experience in customer service within the healthcare field
  • Familiarity with the medical device/pharmaceutical regulatory landscape
  • Demonstrated success in meeting and exceeding performance targets
  • Excellent interpersonal and communication abilities
  • Proficient in Microsoft Excel and general IT skills