Vehicle Support Specialist

4 weeks ago

Portsmouth, Portsmouth, United Kingdom Toyota Financial Services, KINTO and KINTO JOIN Full time

As a Vehicle Support Specialist, your primary responsibility will be to assist clients who have reported vehicle damages, whether resulting from significant incidents or minor scrapes. Your role is crucial in ensuring that their vehicles are promptly repaired and back in service, while also providing mobility solutions during the repair process to alleviate customer stress.

Key Responsibilities

  • Engage with customers via phone, coordinating with repair facilities, body shops, and mobile technicians. Collaborate with our third-party accident management partner to deliver a seamless experience for our clients.
  • Be an integral part of a supportive team environment. Managing a busy inbox alongside demanding customer inquiries can be challenging, so building strong internal relationships is essential.
  • Efficiently capture high volumes of information with precision and manage your time effectively to follow up on repairs and complete tasks between calls.
  • Take ownership of customer issues, utilizing your initiative to resolve problems and seeing them through to completion.

Requirements

Essential

  • Proven experience in customer service
  • Exceptional attention to detail, with the ability to document information quickly and accurately
  • Strong team player
  • Experience managing challenging service level agreements (SLAs) and key performance indicators (KPIs)
  • Excellent problem-solving abilities

Desirable

  • Background in the insurance or accident management sector
  • Familiarity with Microsoft Word, Excel, and Outlook

Benefits

  • Competitive starting salary
  • Potential for bonus earnings
  • 25 days of annual leave plus 8 public holidays
  • Attractive pension scheme with contributions from both employee and employer
  • Eligibility for a company car scheme after probation
  • Private medical insurance
  • Life insurance coverage
  • Discounts with various retailers
  • Monthly wellbeing hour
  • Discounts on Toyota and Lexus vehicles
  • Volunteer opportunities
  • Wellbeing events
  • Employee assistance programs
  • Complimentary fruit in the office
  • Free onsite parking
  • Standard working hours of 37.5 per week, Monday to Friday
  • Hybrid working policy allowing for two days from home each week

KINTO UK is committed to equal opportunities and welcomes applications from all individuals excited about the prospect of joining our team. We consider all applications without regard to ethnicity, religion, sexual orientation, gender identity, family status, national origin, veteran status, neurodiversity, or disability.

OUR RECRUITMENT PROCESS

At KINTO, we value diversity and are proud to be recognized as a Disability Confident Employer, ensuring our recruitment processes are accessible to everyone.

Our recruitment involves a two-round interview process with HR and hiring managers, conducted via video call or in person to ensure a positive experience.

We understand that everyone is unique, and we are happy to make adjustments to our process to meet your accessibility needs. Examples of potential accommodations include:

  • Providing interview questions in advance
  • Arranging a suitable time and location for interviews
  • Allowing extra time for assessments and interviews

We are open to discussing adjustments on a case-by-case basis to support you in showcasing your best self.

On-the-job training will be provided, recognizing that everyone learns differently. We are committed to ensuring that our training aligns with your learning style for a positive onboarding experience.

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