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Customer Success Lead

2 months ago

London, Greater London, United Kingdom Troi Full time
{"Role & Responsibilities": "Job Description

Customer Success Lead

£85,000 - £100,000 + commission + bonus + share options

As a Customer Success Lead at Troi, you will be responsible for expanding the number of users within an account while ensuring existing customers receive an exceptional experience utilizing our SaaS medical/telehealth platform.

This field-based, customer-facing role will cover the European region to ensure our case management capability delivers on what is best for end-users, patients, and our business partners.

Key Responsibilities:

  • Drive adoption of the platform within specified accounts to ensure renewals and expansions.
  • Lead technical product and clinical demonstrations to ensure current utilization and adoption of users within specified accounts.
  • Successfully onboard and train new customers in the utilization of their software.
  • Ensure the full utilization of system functionality and efficient workflows, with identification of weaknesses/opportunities for improvement.
  • Support live, clinical utilization of the platform in clinical areas, labs, training sessions, etc.
  • Build engagement and value through the platform across divisions and specialties supporting the growth and retention of customers.
  • Ensure the delivery of an exemplary customer experience at all times.
  • Work across internal teams to feedback the voice of the customer where relevant to improve the service and offering.

Requirements:

  • Experience with medical devices or hardware is a must for this role.
  • Experience of working in the Health space, either for a vendor or directly.
  • Excellent communication and presentation skills.
  • Excellent time and project management skills, with the ability to manage multiple accounts simultaneously.
  • You're commercially minded, used to working to and hitting sales targets, renewal bonuses, etc.
  • Collaborative team player with cross-functional relationship building skills.
  • Flexible scheduling may be required to accommodate customer needs.

What You'll Get:

  • Salary of £80,000 - £100,000 (DoE) + commission, company bonus of 20% & stock options, holiday, healthcare & pension.

About Troi:

Troi is a leading MedTech/B2B SaaS company that has built an amazing suite of products to solve real-world problems within the global healthcare ecosystem.

We're looking for a talented individual to join our team as a Customer Success Lead and help us deliver exceptional customer experiences.

Physical Requirements:

  • This role will require some physical lifting, so please be advised of this when applying.
  • A clean driving record and the passing of a background screen is required.

Why Troi?

Troi offers a dynamic and supportive work environment, with opportunities for growth and development.

We're committed to delivering exceptional customer experiences and are looking for someone who shares our passion for excellence.

Apply Now:

If you're a motivated and experienced professional looking for a new challenge, please apply now.

We look forward to hearing from you

"}