Senior Client Relationship Manager

4 days ago


High Wycombe, Buckinghamshire, United Kingdom Ebury Full time
Job Title: Senior Client Relationship Manager

Join Ebury, a leading provider of high-volume currency and payment solutions, as a Senior Client Relationship Manager. In this role, you will be responsible for driving the success of our implemented Mass Payment client partnerships.

Key Responsibilities:
  • Develop and maintain strong relationships with key clients, understanding their needs and providing tailored solutions.
  • Lead a team of Client Services Executives, providing guidance and support to ensure exceptional service delivery.
  • Monitor and drive team performance, ensuring client service levels, response times, and account success/growth are met.
  • Collaborate with internal stakeholders to drive departmental change and process improvement, aligning with growth strategies.
  • Present technical solutions and training to clients, prospects, and internal stakeholders, maintaining industry-leading standards.
Requirements:
  • 5+ years of client management experience in FX or Fintech, with a proven track record of driving account growth.
  • Strong analytical skills, with the ability to dive deep into data and generate insights for clients.
  • Demonstrable line or team management experience in a client-facing setting, with a focus on people management and development.
  • Commercial awareness, with the ability to identify opportunities for growth and promote the company offering.
  • Excellent communication and presentation skills, with the ability to lead client strategy calls and commercial reviews.
About Ebury:

Ebury is a leading provider of high-volume currency and payment solutions, operating in 5 of its 24 offices worldwide. Our Client Services division incorporates all post-sales client-facing functions, including solutions architecture, implementation, and integration.



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