Information Technology Support Trainee
3 weeks ago
Position Overview
The ICT Support Intern will play a crucial role in providing operational assistance and managing processes related to the utilization of information and communication technology systems and services.
Key Responsibilities
- Administer and support ICT operations, ensuring efficient use of systems and services.
- Maintain and update asset management databases, overseeing changes and planning for refresh cycles.
- Assist in managerial ICT activities and contribute to central projects and initiatives as needed.
Scope of Work
- Support CNH Industrial operations across multiple sites, catering to approximately 800 PC users accessing both local and centralized systems.
- Manage telecommunication services, including support for 600 mobile devices and 100 mobile broadband units.
Daily Operational Duties
- Oversee daily operations related to mobile telephony and broadband services for field personnel.
- Ensure the integrity of local and corporate ICT asset databases.
- Conduct analysis and forward planning for ongoing PC refresh initiatives.
- Review telecom invoices, address discrepancies with suppliers, and manage cost allocations for business recovery.
- Engage with the CNH Industrial user community to provide support, training, and problem resolution regarding ICT equipment and services.
- Coordinate with ICT suppliers and their technical teams to ensure timely support and service delivery, monitoring service levels and escalating issues as necessary.
- Provide assistance in ICT operational management activities as required.
- Support additional projects as needed.
Server Management
- Implement and test necessary updates and patches.
- Manage user access to server resources, including data and printing services.
- Oversee security protocols, auditing processes, and server space management.
- Monitor scheduled processes and backups, ensuring disaster recovery policies are defined and followed.
Application Support and Management
- Monitor application status, perform problem determination, and collaborate with suppliers to apply necessary fixes.
- Work with application maintenance providers to implement changes and resolve issues.
- Facilitate user access to local systems and provide necessary support.
Project Support
- Collaborate with ICT colleagues and business units to define project deliverables and scope, managing external suppliers as needed.
- Address project-related issues, ensuring effective communication and problem resolution.
- Evaluate changes and risks, developing contingency plans in coordination with users.
Security Management
Ensure adherence to security policies and procedures, communicating these effectively to relevant stakeholders.
Qualifications
Candidates should possess qualifications in an ICT-related field, ideally with experience in an operational role within the ICT sector.
Note
This job description outlines the general nature and level of work expected of the incumbent. It is not intended to be an exhaustive list of all activities, duties, or responsibilities that may be required.
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Information Technology Support Trainee
3 weeks ago
Basildon, Essex, United Kingdom CNH Industrial Full timePosition Overview The ICT Support Intern will play a crucial role in providing operational assistance and administration related to the utilization of ICT systems and services. Key Responsibilities Assist in the operational support and management of processes related to ICT systems. Maintain and update asset databases, ensuring accurate tracking and...
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Information Technology Support Trainee
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Basildon, Essex, United Kingdom CNH Industrial Full timeJob Overview Position: ICT Support Intern Core Responsibilities Deliver operational assistance and manage administrative processes related to the utilization of ICT systems and services. Oversee, update, and maintain asset databases, ensuring accurate tracking of changes and planning for refresh initiatives. Provide support for ICT managerial...
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