Workplace Experience Coordinator

3 days ago

Berwick, Northumberland, United Kingdom ISS Full time

About the Role

We are seeking a highly motivated and customer-focused individual to join our Workplace Experience team as a Workplace Experience Coordinator. In this role, you will play a key part in delivering exceptional customer experiences and driving service standards across our workplace operations.

Key Responsibilities

  • Work closely with the Workplace Lead to provide seamless and effective delivery of customer-facing service lines, including meeting room and visitor management, Reception Desk, Hospitality, Housekeeping, Email Management, and Events.
  • Assist the Workplace Lead in driving the workplace forward by supporting additional day-to-day operational duties.
  • Engage with key stakeholders to ensure a collaborative and efficient response to all service requests.
  • Manage food consumables and stock levels.
  • Effectively deal with client requests and enquiries, exceeding expectations in all areas of operations.
  • As a brand ambassador for ISS, you will be responsible for ensuring all client site procedures and standards are met.
  • Coordinate all queries and helpdesk tickets from the customer, ensuring all actions are tracked, distributed, and closed off in a timely manner.

Professional and Personal Competencies/Qualifications

  • Ability to adapt to different working environments and manage time efficiently to drive a greater workplace.
  • Team player who supports collaboration for both the onsite team and the customer.
  • Knowledge in hospitality and event coordination.
  • Relevant corporate/hospitality/customer service experience.
  • Ideal experience working with systems (e.g. MS Office).
  • Excellent communication and customer service skills.

About ISS

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. We understand every aspect of the user experience and are committed to doing business the right way, taking our corporate responsibility seriously. Our passion is people, and we offer a challenging and exciting career in an organisation with people at its heart.

We are proud to be a diverse and inclusive employer, welcoming all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation, or educational background.

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