Workplace Experience Specialist
3 weeks ago
About ISS
ISS is a global leader in workplace and facility management, dedicated to creating exceptional experiences for our clients and their employees. We understand that the workplace environment plays a vital role in productivity, well-being, and overall success.
Role Overview
As a Workplace Experience Specialist, you will be an integral part of our team, committed to enhancing onsite service experiences and implementing initiatives that align with client expectations. You will work closely with the Workplace Lead and other stakeholders to ensure seamless operations and a positive environment for everyone.
Key Responsibilities
- Provide exceptional customer service by managing meeting rooms, visitor access, reception, hospitality services, housekeeping, email correspondence, and event coordination.
- Collaborate with the Workplace Lead to drive operational efficiency and implement new strategies for workplace improvement.
- Engage with clients and internal teams to ensure prompt and effective resolution of service requests.
- Manage food and beverage supplies, ensuring adequate stock levels and quality control.
- Maintain a high standard of professionalism and represent ISS as a trusted partner to our clients.
Skills and Qualifications
- Proven experience in hospitality, event coordination, or customer service roles.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to work independently and as part of a team in a fast-paced environment.
- Proficiency with Microsoft Office Suite or similar software.
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