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Customer Service Representative

2 months ago

Flackwell Heath, United Kingdom TRS Consulting Full time

Job Summary

We are seeking a highly skilled and motivated Field Service Engineer to join our team at TRS Consulting. As a Field Service Engineer, you will be responsible for the service, repair, and maintenance of our range of highly advanced MRI imaging systems.

Key Responsibilities

  • Provide exceptional customer service and technical support to our clients, ensuring prompt and efficient resolution of technical issues.
  • Perform routine maintenance and repairs on MRI imaging systems, adhering to manufacturer guidelines and industry standards.
  • Conduct thorough site assessments to identify and address potential technical issues, ensuring optimal system performance.
  • Collaborate with cross-functional teams, including sales, marketing, and product development, to ensure seamless delivery of services and products.
  • Stay up-to-date with the latest technological advancements and industry trends, applying this knowledge to improve service delivery and customer satisfaction.

Requirements

  • Minimum 2 years of experience as a field service engineer or technical support engineer, with a strong background in electronics and technical support.
  • Proven track record of providing exceptional customer service and technical support, with a focus on resolving complex technical issues.
  • Strong problem-solving skills, with the ability to analyze complex technical issues and develop effective solutions.
  • Excellent communication and interpersonal skills, with the ability to work effectively with clients, colleagues, and other stakeholders.
  • Ability to work independently and as part of a team, with a strong focus on collaboration and teamwork.

What We Offer

  • A competitive salary and benefits package, including a comprehensive training program and opportunities for career advancement.
  • A dynamic and supportive work environment, with a focus on collaboration and teamwork.
  • The opportunity to work with a leading healthcare company, with a strong commitment to innovation and customer satisfaction.