Head of Security and Cleaning Operations
4 weeks ago
Role Overview: As the Facilities Security and Cleaning Supervisor, you will be responsible for ensuring that the contract operates within its defined obligations while consistently delivering high-quality service. Your leadership will be crucial in fostering a culture of continuous improvement, ensuring that our clients receive optimal value for the services provided.
Key Responsibilities:
- Oversee daily operations related to the Security and Cleaning services, ensuring compliance with client specifications and performance metrics.
- Act as a role model in people management, ensuring clarity in objectives, performance management, and skill development.
- Manage inventory of cleaning supplies, ensuring proper stock levels and safety in storage.
- Build and maintain effective relationships with clients, ensuring their satisfaction with service delivery.
- Assist in developing business strategies, including contract renewal and customer improvement plans.
- Promote effective communication across the contract and motivate staff to achieve excellence.
- Plan staff schedules for Security and Cleaning teams, managing attendance and reporting data as required.
- Recruit, develop, and retain staff to ensure efficient service delivery, providing leadership and motivation.
- Set performance objectives for team members and conduct regular reviews to ensure alignment with company standards.
- Ensure effective delivery of services by optimizing productivity and resource allocation.
- Review monthly performance reports to assess compliance with contractual obligations and address any significant issues.
- Adhere to all health and safety regulations, ensuring a safe working environment.
- Participate in required training programs to enhance skills and knowledge.
- Collaborate with senior management to ensure seamless service delivery.
- Maintain confidentiality regarding client and staff information.
Skills and Experience:
- Proven experience in client relationship management.
- Strong management background across various work streams.
- IOSH training is desirable.
- Knowledge of COSHH regulations.
- Excellent communication skills, both verbal and written.
- Strong organizational skills with a track record of effective workflow management.
- Ability to adapt to changing demands and priorities.
- Exceptional time management skills with a focus on detail.
Personal Attributes:
- Self-motivated with a drive to exceed expectations.
- Commitment to maintaining high standards.
- Positive attitude towards challenges.
- Accountable for outcomes and responsibilities.
- Engaged and focused on tasks.
- Integrity and strong moral values.
- Respectful and supportive of team members.
- Loyalty to the team and organization.
- Emotional intelligence and the ability to manage emotions effectively.
- Empowerment of team members to make informed decisions.
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