E-Commerce Operations Coordinator

4 weeks ago


Stone, Staffordshire, United Kingdom Fire Design Solutions Full time

Fire Design Solutions is a dynamic E-Commerce platform dedicated to providing top-tier construction products across the U.K.

As an E-Commerce Operations Coordinator, you will be instrumental in assisting our Operations Manager to ensure the efficient functioning of our online retail system. Your primary duties will encompass overseeing product listings, tracking inventory levels, processing customer orders, and delivering outstanding customer support. You will collaborate closely with various teams including Logistics, Marketing, and E-Commerce to enhance sales processes and contribute to the overall success of our digital commerce initiatives.

Key Responsibilities:

Product Oversight:

  • Develop and manage product listings on our internal systems.
  • Ensure the precision and completeness of product details, images, and pricing.
  • Work with suppliers to gather product information and update stock levels accordingly.
  • Perform regular reviews of product listings to identify and rectify any inconsistencies or errors.

Order Management:

  • Handle customer orders promptly and accurately, including verification, payment processing, and shipment coordination.
  • Assist customers with phone orders and communicate order status and tracking information, ensuring exceptional service and resolving any issues swiftly.
  • Oversee order fulfillment and shipping processes to guarantee timely delivery and customer satisfaction.

Inventory Control:

  • Maintain precise inventory records and stock levels, monitoring product availability and restocking needs.
  • Collaborate with logistics teams to manage inventory transfers, stock adjustments, and returns.
  • Coordinate shipment schedules and logistics with internal teams and external partners.

Sales Assistance:

  • Support the E-Commerce and Marketing teams in generating leads. Provide insights on customer preferences, market trends, and competitor activities to aid strategic decision-making.

Additional Information:

  • Salary: Up to £28,000 depending on experience.
  • This role requires full-time office attendance from Monday to Friday.

Requirements:

Qualifications:

● Demonstrated experience in operations, sales support, or customer service, preferably within the e-commerce sector.

● Strong attention to detail and organizational abilities, capable of managing multiple tasks simultaneously.

● Excellent verbal and written communication skills, with a focus on customer satisfaction.

● Proficiency in Microsoft Office Suite (Word, Excel).

● Familiarity with Sage 50 Accounts is advantageous.

Benefits:

● Competitive salary and performance-related incentives.

● Health insurance and retirement savings plan.

● Opportunities for professional growth and career advancement.

● Comprehensive training and development programs.

● Calendar of staff social events.



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